Order of ASUS Zephyrus G14 (2024) keeps getting cancelled.

[ryanngu]

I have placed an order twice on the ASUS Zephyrus G14 (2024) black ver but both times, they were cancelled without any explanation as to why they were cancelled. I am not sure why it keeps getting cancelled and I have seen many people report this problem on numerous threads. Does anyone have a solution to this? I already tried contacting support.

[Falcon_ASUS]

@ryanngu 
It is possible that it is out of stock.

If you encounter any issues with a product purchased from the store, we recommend referring to the shopping FAQ and consulting the customer service at your location.

3. What should I do if I'm having trouble placing an order?

For any technical difficulties you are experiencing with our website, please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or email us.

7. Disclaimer

Please note that order confirmations will only come from onlineservice@asus.com . If you receive an order confirmation from another email address, please contact us directly by calling toll-free at 855-755-2787, Monday ~ Friday, 8 a.m.-6 p.m. PST, or emailing us at onlineservice@asus.com

Sorry for any inconvenience it may be caused. 

[ryanngu]

It does say that it is in stock. I have also tried contacting the support via phone and they told me that it was because of security issues. Yet, I have checked in with my bank and they said everything went through fine. Not sure what's wrong.

[Falcon_ASUS]

@ryanngu 
I would recommend contacting the purchasing platform again and informing them of the result you confirmed with the bank. Ask them to verify where the issue with the order occurred. Sorry for any inconvenience it may be caused.