fingerprint driver can't be installed

[aminabz]

Please tell us some basic information before asking for help:
Model Name: fx570ud
windows: 10
rooted
after i change my loptop's windows the fingerprint scanner isn't working. the driver on the asus website does not get installed . please help

[Blake_ASUS]

Hi there,
May I double confirm that if the fingerprint scanner was changed by our service center, or by yourself?
Thank you.