For approximately 4 months, ASUS authorized service has failed to resolve my issue. I sent my laptop, which was under warranty, to the service center; it was completely flawless, unopened, and undamaged when delivered. However, while in service, my laptop was completely damaged, it will not turn on, and I cannot work.
Furthermore, when I tried to contact ASUS Turkey via Instagram, they blocked me. This means they damaged my device, refuse to take responsibility, and will not let me voice my complaint. This is one of the worst behaviors a brand can show toward its customers and a complete disaster for ASUS’s reputation.
They deliberately let my warranty expire by not resolving the issue. For 4 months, they have not fixed the problem, ruining my laptop and disrupting my life. I have all the evidence: videos, photos, and documents. According to Turkish Consumer Protection Law No. 6502, I am entitled to a replacement in such a case; offering a repair is not sufficient.
My issue is still ongoing, and my laptop does not turn on. I have raised this issue every month, every week, and nothing has changed. For this reason, I tell everyone in my communities to stay away from ASUS. People should not trust this brand, as their authorized service is completely irresponsible and shows no concern for customers.
Once I win in court, I will reopen this issue and share ASUS’s irresponsibility on all social media platforms.
I call on ASUS and all relevant authorities to immediately honor my rights with a refund or product replacement, to not cover up the negligence of authorized services, and to protect customer trust and brand reputation.
I will not remain silent and will exercise my legal rights fully. Let the Zentalk community be aware of ASUS’s irresponsibility.
ASUS, how bad can you be? Damaging a customer’s device, blocking them on Instagram, and offering no solution for 4 months. Unbelievable.
