Asus RT-AX59U AX4200

[Mb3663]

My router is not connecting to the internet /light is not turning blue. It stays in the green light only. NBN is working fine and old router works. What do I do next? 

[Aureliannn_ASUS]

Hi @Mb3663 

To help us confirm the network issue you're currently experiencing, we kindly ask you to confirm the following points:

1. Has your router's firmware been updated to the latest version?
2. We recommend attempting a Hard Reset on your router and then rechecking. Please refer to the FAQ link below for the relevant steps. [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...
3. Are both wired and wireless connections unable to access the internet at the moment? We suggest cross-testing with different Ethernet cables, Wi-Fi bands (2.4GHz/5GHz), and Wi-Fi channels to see if the issue persists.

Thank you for your cooperation!