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Please follow methods below for troubleshooting:

  1. Increase volume in Settings > Sound > Volumes > Music, video, games, & other media.
  2. Increase volume in the settings of apps that play music or video files.
  3. Play another music file with the same app to test.
  4. Play the same music file with another app to test.
  5. Update firmware to latest version: Go to Settings > About > System update > Check Update.
  6. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK. If your phone works well in Safe Mode, there may be some 3rd apps that cause malfunction. Please reboot your phone and check again if it works well.
  7. Backup your data and perform factory data reset.
Version history
Last update:
‎03-29-2019 03:58 AM
Updated by: