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ASUS ExpertBook B1400CEAE - Not powering on - Batt Light blinking white

SF_ACS
Star I

B1400CEAE-EB0931R

SN:M7NXCV18602029C

Initially not powering on - tried all recommendations per https://www.asus.com/support/FAQ/1014276.

Despite battery charge being around 90% per last night, and the laptop was shut down properly (not sleep mode).

Black screen, no indication of screen being powered (no backlight), no external screen via HDMI.
After a while trying to power it up, trying to enter BIOS (via F2, unsuccessful), the white Power light came on, and the Batt light started flashing white 2x, then short pause, then 2x again.  See attached video.
Any suggestions what this error code may mean?
Any further troubleshooting recommendations?
Thank you!

 

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@SF_ACS 
If the situation remains the same, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

ZenBot
Community Manager
Community Manager
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