topic Re: Poor voice quality in ZenFone 8

Poor voice quality

qualinn — Wed, 19 May 2021 07:57:22 GMT

I have this phone from yesterday and I have notice that voice quality during phone calls is very poor 😕
People in their phones also told me that their hear me not to good.
Is it normal for that phone? Cheaper phones have better phonecall quality like this one. Im very dissapointed 😞

Re: Poor voice quality

AmitGarde — Wed, 19 May 2021 08:14:05 GMT

qualinn
I have this phone from yesterday and I have notice that voice quality during phone calls is very poor 😕
People in their phones also told me that their hear me not to good.
Is it normal for that phone? Cheaper phones have better phonecall quality like this one. Im very dissapointed 😞

Poor voice quality

Please share your device present firmware version and also make sure you are possibly on latest version and your phone is up to date.
To check for latest firmware
Settings>System>System update>check for update.
This is the latest firmware have a look and make sure your Zenfone 8 is on this version. 👇

Admin
【Version】
30.11.51.41
【Model Name】
ZenFone 8 (ZS590KS)
【Release Date】
2021/05/14
Since the server pushes update notice to different serial numbers by batches, it may take some days for you to receive the FOTA notice. Thanks for your patience. You may tap “System updates” in [Settings] >[System] to check if there is new firmware available. Or, you can also try to manually update firmware by referring to the following link.
How to update firmware on my phone?
【Release Note】
Improved system stability
Improved system performance
Added one-hand mode and guidance instructions
Improved fingerprint unlock animation
Added Document mode to the ASUS Camera
Added capsule-style icon in the status bar for specific scenarios such as phone call, sound recording, etc.
Adjusted the opening animation of the front camera
Improved camera quality
Added priority mode in ASUS Settings
Added search function in Force Dark Mode.
Enabled VoLTE on Telia (Lithuania)
Enabled VoLTE & VoWifi on ICE (Norway)
Updated Android security patch

[210513]ZenFone 8_WW_30.11.51.41

If there are numerous users complaining about same problem than dont worry ASUS will definetly have a look into this problem and i already see many users have started complaining on same issue worldwide even on other forums so most probably this should get fixed in future fimware updates. There was similar case when Zenfone 6 was launched and later ASUS made some optimisations on user feedbacks to call quality output, so i mean is please dont worry this should also be addressed if it requiers to be fixed.
Till than enjoy your compact Zenfone 8.
Thanks!

Re: Poor voice quality

mihhail1988 — Wed, 19 May 2021 09:13:24 GMT

AmitGarde
https://zentalk.asus.com/en/discussion/48291/poor-voice-quality
Please share your device present firmware version and also make sure you are possibly on latest version and your phone is up to date.
To check for latest firmware
Settings>System>System update>check for update.
This is the latest firmware have a look and make sure your Zenfone 8 is on this version. 👇
https://zentalk.asus.com/en/discussion/48208/210513-zenfone-8-ww-30-11-51-41
If there are numerous users complaining about same problem than dont worry ASUS will definetly have a look into this problem and i already see many users have started complaining on same issue worldwide even on other forums so most probably this should get fixed in future fimware updates. There was similar case when Zenfone 6 was launched and later ASUS made some optimisations on user feedbacks to call quality output, so i mean is please dont worry this should also be addressed if it requiers to be fixed.
Till than enjoy your compact Zenfone 8.
Thanks!

View post

Jes i can confirm that too. Accually here is problem with both sides, i cant normally hear opposite side and opposite side cant normally hear me. The call volume change dont help, because problem is not in volume but in quality.
Yo dont have to reply, these is just for information to technicians who will solve in... I hope reeeaallly soon because i have to use my old phone right now 😢

Re: Poor voice quality

mihhail1988 — Wed, 19 May 2021 09:16:22 GMT

Same here, people cant normally hear me and i cant normally hear them. Quality is reeeaaly poor.

Re: Poor voice quality

qualinn — Wed, 19 May 2021 09:51:09 GMT

There is the newest firmware

Re: Poor voice quality

mihhail1988 — Wed, 19 May 2021 10:42:07 GMT

qualinn
There is the newest firmware

View post

Yes i already installed it and nothing is changed. Still have no HD call or Volte available in Estonia. My operator Telia have volte enabled and says that i have to talk to Asus. When i make call then my network changes from 4G+ to H.

Re: Poor voice quality

AmitGarde — Wed, 19 May 2021 12:15:34 GMT

mihhail1988
https://zentalk.asus.com/en/discussion/comment/167476#Comment_167476
Yes i already installed it and nothing is changed. Still have no HD call or Volte available in Estonia. My operator Telia have volte enabled and says that i have to talk to Asus. When i make call then my network changes from 4G+ to H.

View post

Did you try reinsertion of sim card for network having stability issue and do you use 2 sim or single sim? Network for which sim is unstable can you try to insert that same sim in another Sim slot?? And check again if behaviour is still the same.??

Re: Poor voice quality

qualinn — Wed, 19 May 2021 15:32:45 GMT

No matter which sim slot is used. On both is the same problem.

Re: Poor voice quality

mihhail1988 — Wed, 19 May 2021 16:27:19 GMT

qualinn
No matter which sim slot is used. On both is the same problem.

View post

Yepp... Same here😭

Re: Poor voice quality

Anders_ASUS — Thu, 20 May 2021 11:55:54 GMT

How is the call quality if you're calling via whatsapp/viber/messenger etc?
I'm guessing you say sound quality is low because you're used to VoLTE. All I can say is that we're continuously working on getting it enabled on more and more operators worldwide.

Re: Poor voice quality

qualinn — Thu, 20 May 2021 12:33:58 GMT

On Whatsapp and Messenger quality is good. Im not used to volte because my provider dont support it. This phone dont have hd voice enabled.

Re: Poor voice quality

Anders_ASUS — Tue, 25 May 2021 09:17:59 GMT

qualinn
On Whatsapp and Messenger quality is good. Im not used to volte because my provider dont support it. This phone dont have hd voice enabled.

View post

I've sent you a PM

Re: Poor voice quality

lasiczecielsko — Tue, 25 May 2021 13:42:09 GMT

@and06tw could you share guidelines to improve/test solution for poor voice quality? Polish Orange operator.
Regards
Weasel

Re: Poor voice quality

DocR — Wed, 26 May 2021 12:52:41 GMT

Yes, in call qality is horrible, tested on 2 ZF8's, need fix asap

Re: Poor voice quality

wirusekx — Thu, 27 May 2021 12:38:57 GMT

I am the owner of zenfon 8 from May 26. I can confirm the very poor quality of the telephone conversations. It uses the Plus and T-mobile networks in Poland. In Poland, over 90% of calls are of Hd Voice quality, but Asus does not support this quality. Please help.

Re: Poor voice quality

Aryan202 — Fri, 28 May 2021 04:13:35 GMT

Admin
【Version】
30.11.51.50
【Model Name】
ZenFone 8 (ZS590KS)
【Release Date】
2021/05/28
Since the server pushes update notice to different serial numbers by batches, it may take some days for you to receive the FOTA notice. Thanks for your patience. You may tap “System updates” in [Settings] >[System] to check if there is new firmware available. Or, you can also try to manually update firmware by referring to the following link.
How to update firmware on my phone?
【Release Note】
Optimized Phone call quality
Improved camera quality
Improved system stability
Enabled VoLTE on Telekom (Germany)
Enabled VoLTE on Tele2 (Russia)
Enabled VoLTE & VoWiFi on O2 (Czech Republic)

[210524]ZenFone 8_WW_30.11.51.50

New ota
Changelog states "improved phone call quality"

Re: Poor voice quality

wirusekx — Fri, 28 May 2021 09:09:17 GMT

Aryan202
https://zentalk.asus.com/en/discussion/48675/210524-zenfone-8-ww-30-11-51-50
New ota
Changelog states "improved phone call quality"

View post

After the update, there is still no call quality in "HD Voice". Tested on Plus> Plus, Plus> T-mobile (Polish operators). By translating sim cards to xcover 4 and hammer 18x9 smartphones, "hd voice" connections are active. Has the WideBand- Adaptive MultiRate (WB-AMR) codec been added to the Asus zenfone 8 update?

Re: Poor voice quality

wirusekx — Fri, 28 May 2021 09:14:13 GMT

Please activate VOLTE and Wifi calling with Polish operators Plus, T-mobile, Orange and Play.

Re: Poor voice quality

tupatatapa — Fri, 28 May 2021 13:58:29 GMT

Hello.
Can you activate VoLTE for my mobile operator "Vivacom" in Bulgaria? VoLTE is supported by the operator and also activated on my SIM card on my previous Huawei P20 Pro, but on my ZF8 the On/ Off option is missing.
Thanks in advance.

Re: Poor voice quality

Piotreek — Fri, 28 May 2021 19:56:37 GMT

wirusekx
https://zentalk.asus.com/en/discussion/comment/168772#Comment_168772
After the update, there is still no call quality in "HD Voice". Tested on Plus> Plus, Plus> T-mobile (Polish operators). By translating sim cards to xcover 4 and hammer 18x9 smartphones, "hd voice" connections are active. Has the WideBand- Adaptive MultiRate (WB-AMR) codec been added to the Asus zenfone 8 update?

View post

Hello,
What about call quality that is no HD Voice? It is better? I am thinking to buy this phone but if there is issue with Voice quality in Orange then this is major block for me.