topic Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs) in ZenFone Max Pro Series

Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Riju9547 — Wed, 27 May 2020 02:38:22 GMT

The bugs i found in last 12 hours.
The sound from the phone speaker is very bad. It decreased a lot. I cant hear my ringtone in the incoming call. and while watching YouTube i have to keep my volume at 100% to listen properly. And if I keep the volume at 70 or 60 % I cant hear anything properly the volume is too low. But the clarity increased. And the sound via headphone (wired/wireless) seems of for me and I personally think it was better than the previous beta update (409). The sound via earpiece is also OK(will prefer a little bit louder)
The Rounded corner in the bottom of the screen are gone.
There is a popup message in the Settings which says to customize your ZB630KL. Which you cannot remove.
Bugs got fixed
The UI is buttery smooth
The is no App crash issue
Battery backup is amazing
Gcam works perfectly( Version 7.0.009). The same version used to have saving and crash issue.
Low volume voice recording in whats app and in Discord call got fixed

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

rajanyuva321 — Wed, 27 May 2020 03:02:22 GMT

Brother...tdy morning I downloaded manual zip file from asus website...after move to internal storage..it's shows notification...then I accept that and starts updating..but unfortunately it's returned back and shows software error...
Here I uploaded my mobile current version details and error details..kindly verify it ..and plz....help me to overcome this error...bcz last my mobile currently working under Dec 2019 security batch..plz..

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Riju9547 — Wed, 27 May 2020 03:26:12 GMT

rajanyuva321
Brother...tdy morning I downloaded manual zip file from asus website...after move to internal storage..it's shows notification...then I accept that and starts updating..but unfortunately it's returned back and shows software error...
Here I uploaded my mobile current version details and error details..kindly verify it ..and plz....help me to overcome this error...bcz last my mobile currently working under Dec 2019 security batch..plz..

View post

The update size is 1.62GB i see your size became 1.74GB. and can you share the full name of the zip file. and do you have any interruption while downloading the file.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

rajanyuva321 — Wed, 27 May 2020 04:09:14 GMT

No.. there is no interruption while downloading.....and full name of zip file is attached in screen shot....

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Riju9547 — Wed, 27 May 2020 04:30:17 GMT

rajanyuva321
No.. there is no interruption while downloading.....and full name of zip file is attached in screen shot....

View post

Just download the file again from the link below.
https://www.asus.com/in/Phone/Zenfone-Max-Pro-M2-ZB630KL/HelpDesk_BIOS/
And try to install it again.
If this does't work then you have to use the recovery method. most probably you will loose data in that method

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

sreekanthpsree — Wed, 27 May 2020 04:36:19 GMT

After updating to 424 There's an issue with earphone while playing pubg some of the sounds are not hearing simultaneously
For eg:- If we play shanhok the sound of rain will be muted if there's a enemy footstep near us and when our teammates speak something we couldn't hear other sounds properly
A

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Y_ASUS — Thu, 28 May 2020 02:47:09 GMT

Hi Riju9547,
1. The sound from the phone speaker is very bad: We've checked with the relevant team about this, and we will notify you once we receive any news on this issue.
Thank you.
2. The Rounded corner in the bottom of the screen are gone.
We didn't find the same behavior on our device here. Could you kindly show us a photo of the behavior?

3. There is a popup message in the Settings which says to customize your ZB630KL. Which you cannot remove.
Regarding the inability to remove the recommended Settings, after investigation, the Android 10 platform AOSP system does not provide a removal solution. In order to maintain the stability of ZenFone Max Pro M1 in Android 10, we will continue to provide the recommended Settings. If you have already performed the recommended settings, we suggest that users ignore them and we apologize for the confusion.

Hi sreekanthpsree,
Does it only appear with earphones?
Please provide your PUBG version.
Is it possible to provide a short video? Thank you.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Riju9547 — Thu, 28 May 2020 03:12:49 GMT

Y_ASUS
Hi Riju9547,
1. The sound from the phone speaker is very bad: We've checked with the relevant team about this, and we will notify you once we receive any news on this issue.
Thank you.
2. The Rounded corner in the bottom of the screen are gone.
We didn't find the same behavior on our device here. Could you kindly show us a photo of the behavior?
3. There is a popup message in the Settings which says to customize your ZB630KL. Which you cannot remove.
Regarding the inability to remove the recommended Settings, after investigation, the Android 10 platform AOSP system does not provide a removal solution. In order to maintain the stability of ZenFone Max Pro M1 in Android 10, we will continue to provide the recommended Settings. If you have already performed the recommended settings, we suggest that users ignore them and we apologize for the confusion.
Hi sreekanthpsree,
Does it only appear with earphones?
Please provide your PUBG version.
Is it possible to provide a short video? Thank you.

View post

Here is the photo of irregular rounded corner. (I didn't use any protective/tempered glass)
Well the rounded corners are not a big issue for me.. the only fix we need immediately is the problem with sound. The phone comes with NXP speaker and it should be much louder than other phones available in the market. Please look into this matter ASAP.
3. But other android 10 devices with stock android UI doesn't show such popup messages. Not even in nokia or motorola phones.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Nav — Fri, 29 May 2020 09:55:00 GMT

Hi! I just downloaded Android 10 few days before, it looks good and smooth. Especially back button from side display is pretty good. The 3 major flaws are
1) Battery: Draining fastly. Example: If we start using phone with internet it drains fast when compared to Android 9.
2) Sound : No Bass no effect it's like a listening song inside a Well.
3) Battery Charging: Takes so much time to complete 100%.
That's it. Is there any native video calling option in Android 10?

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Y_ASUS — Tue, 02 Jun 2020 02:31:20 GMT

Hi Riju9547,
The not round corners behavior is under investigation.
We will notify you once we receive any update on this issue.
Thank you 🙂

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Y_ASUS — Tue, 02 Jun 2020 02:37:41 GMT

Hi Nav,
Is your phone ZB601KL or ZB630KL?
Please provide your firmware version: Settings > About phone > Build number.
1) Battery: Draining fastly. Example: If we start using phone with internet it drains fast when compared to Android 9.
How long were you using the phone? Which app are you using?
Does any app drain more battery?
We would suggest you clear the background apps, and check how much battery is consumed from 100% after using the app for a certain time (e.g. 30 mins or 1 hour.)
Please show me a screenshot of the battery usage after testing.
Settings > Battery > Three dots on top right > Battery usage.
2) Sound : No Bass no effect it's like a listening song inside a Well.
could you tell us does this appear on wired earphone/bluetooth headphones/phone's speaker? Does this appear with media/call/ring/alarm sound? If media, what app/app version are you using? Do you have a music link you can provide as an example? Could you describe in more details about the sound quality problem?
3) Battery Charging: Takes so much time to complete 100%.
We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again.
Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.
Furthermore, there are some scenarios that may affect the fast charging status:
A. If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.
B. Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.
C. We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163
If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system.
If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking.
If the problem still appears, please tell us at which battery levels does fast charging not work.
That's it. Is there any native video calling option in Android 10?
Sorry, after checking with relevant teams, native video calling is not available on ZB601KL/ZB630KL. We suggest that you could use "Google Duo" or other third party apps to video call.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Riju9547 — Thu, 04 Jun 2020 01:55:54 GMT

Y_ASUS
Hi Nav,
Is your phone ZB601KL or ZB630KL?
Please provide your firmware version: Settings > About phone > Build number.
1) Battery: Draining fastly. Example: If we start using phone with internet it drains fast when compared to Android 9.
How long were you using the phone? Which app are you using?
Does any app drain more battery?
We would suggest you clear the background apps, and check how much battery is consumed from 100% after using the app for a certain time (e.g. 30 mins or 1 hour.)
Please show me a screenshot of the battery usage after testing.
Settings > Battery > Three dots on top right > Battery usage.
2) Sound : No Bass no effect it's like a listening song inside a Well.
could you tell us does this appear on wired earphone/bluetooth headphones/phone's speaker? Does this appear with media/call/ring/alarm sound? If media, what app/app version are you using? Do you have a music link you can provide as an example? Could you describe in more details about the sound quality problem?
3) Battery Charging: Takes so much time to complete 100%.
We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again.
Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.
Furthermore, there are some scenarios that may affect the fast charging status:
A. If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.
B. Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.
C. We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163
If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system.
If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking.
If the problem still appears, please tell us at which battery levels does fast charging not work.
That's it. Is there any native video calling option in Android 10?
Sorry, after checking with relevant teams, native video calling is not available on ZB601KL/ZB630KL. We suggest that you could use "Google Duo" or other third party apps to video call.

View post

1.Battery backup is amazing in ZB630KL android 10(424). I think its better than all the updates in the past. I used my phone at 0-30% brightness for 9-10hrs and rest 5 hrs i used the phone in 50% -80% brightness... I used mobile data frequently but not constant. And in middle i charged my phone for 20-25mins. Thank you very much for this kind of battery backup.
2. Charging time is ok for me my phone charged in 3hrs from 19-100. Actually i dont know the extact timming but i put my phone in charge at 6:20pm then it was full charged at 9:14 when i checked.
@Nav
People suffering with less battery backup much do a full battery calibration(use the phone from 100%-0%, it will get switch off automatically then charge the device in switched off condition to 100% without using it then turn on the device and leave it for 10-15 min. Repeat this step one more time you will see battery improvement) . And for slow charging you must use different charger, change the cable, clean the charging port. For me charging rapidly shows all the time but after reaching 80-85% it shows only charging.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

argilius — Sat, 13 Jun 2020 11:26:29 GMT

was hoping it will fix no bass in headphones issue. but no. not this time either. waiting for months and months. never-never-never-never-never asus phone again.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

geovim — Wed, 17 Jun 2020 13:50:43 GMT

Hai Asus Team
Thank You for Android 10 update.I am an asus zen phone max pro M1 User before and I upgraded to zen phone max pro M2.
The update was amazing and phone was superb. I am facing a major problem from this update. The sound of ring tone was gone by 80%. and also media volume is gone. The ring volume is emergency. Please do a solution for this bug and give a update.
And also consider to add VoWifi if possible

Also we are expecting a zenphone max pro M3 ASAP

Thanks Regards
Georgi

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

andy1965 — Fri, 26 Jun 2020 06:11:50 GMT

good night I have a Max pro M2 and after the update of android 10 some errors appear in the call, it is heard very far as if I had an additional 15% intentionality the battery runs out very quickly when you are on the internet for about 2 hours, It consumes the battery very quickly, the Audio from the microphone dropped to 50% pitifully, listening to a video is a disaster, facial recognition works, the fingerprint works, the improvements look good in terms of the camera, very poor I would like will release a new performance for android 10.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Y_ASUS — Fri, 10 Jul 2020 02:42:39 GMT

argilius
was hoping it will fix no bass in headphones issue. but no. not this time either. waiting for months and months. never-never-never-never-never asus phone again.

View post

Hi argilius,
Sorry for the inconvenience caused. This issue is expected to be improved through a future firmware update. We will notify you once it is released.

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Y_ASUS — Fri, 10 Jul 2020 02:46:59 GMT

geovim
Hai Asus Team
Thank You for Android 10 update.I am an asus zen phone max pro M1 User before and I upgraded to zen phone max pro M2.
The update was amazing and phone was superb. I am facing a major problem from this update. The sound of ring tone was gone by 80%. and also media volume is gone. The ring volume is emergency. Please do a solution for this bug and give a update.
And also consider to add VoWifi if possible
Also we are expecting a zenphone max pro M3 ASAP
Thanks Regards
Georgi

View post

Hi geovim,
The volume is expected to be improved through a future firmware update.
We will notify you once it is released. 🙂

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Y_ASUS — Fri, 10 Jul 2020 02:57:23 GMT

andy1965
good night I have a Max pro M2 and after the update of android 10 some errors appear in the call, it is heard very far as if I had an additional 15% intentionality the battery runs out very quickly when you are on the internet for about 2 hours, It consumes the battery very quickly, the Audio from the microphone dropped to 50% pitifully, listening to a video is a disaster, facial recognition works, the fingerprint works, the improvements look good in terms of the camera, very poor I would like will release a new performance for android 10.

View post

Hi andy1965,
in the call, it is heard very far as if I had an additional 15% intentionality -> Do you mean the volume you hear from the earpiece is low in a call? Does it happen when calling different persons?
the battery runs out very quickly when you are on the internet for about 2 hours, It consumes the battery very quickly
--> To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.
These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741
These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546
If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.

the Audio from the microphone dropped to 50% pitifully
--> Do you mean the volume recorded from the microphone is low?

listening to a video is a disaster
--> Do you mean sound quality is not as expected?

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Riju9547 — Fri, 10 Jul 2020 12:03:20 GMT

Y_ASUS
https://zentalk.asus.com/en/discussion/comment/92015#Comment_92015
Hi andy1965,
in the call, it is heard very far as if I had an additional 15% intentionality -> Do you mean the volume you hear from the earpiece is low in a call? Does it happen when calling different persons?
the battery runs out very quickly when you are on the internet for about 2 hours, It consumes the battery very quickly
--> To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.
These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741
These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546
If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.
the Audio from the microphone dropped to 50% pitifully
--> Do you mean the volume recorded from the microphone is low?
listening to a video is a disaster
--> Do you mean sound quality is not as expected?

View post

The volume from earpiece is low in public places its very difficult to hear. Please increase the earpiece volume

Re: Asus Zenfone max pro M2 update WW-17.2018.2004.424 (Bugs/fixed bugs)

Anujshah1998 — Tue, 11 Aug 2020 11:02:30 GMT

Hii... Vibration and Ringtone is stopped working from last update in my Asus zenfone max pro M2. All other sound and music are working perfectly only ringtone is not working. It is showing a message that" Morph is muting some sound"
Please help me in this regard.
Thank you