topic Re: Android 13 Bluetooth issues in ZenFone 9

Android 13 Bluetooth issues

TranceFormer — Mon, 15 May 2023 05:15:15 GMT

Model Name: Zenfone 9
Firmware Version: 33.0804.2060.113
Rooted or not: Not rooted.
Frequency of Occurrence: Daily
APP Name & APP Version (If your issue relates to the app): N/A

Hello, I'm having issues with Bluetooth ever since upgrading to Android 13. The main issue appears to be isolated when connecting to cars (both Android Auto and without).

While using Android Auto, my contacts don't sync , so I cannot tell who is calling me. When the car is turned off, the Bluetooth icon does not go away, and I have to cycle airplane mode to disconnect it. The phone itself is disconnected from the car though, just the icon persists. And at least once a day, simply connecting to either car will make my phone freeze; I have to reset it (power button + volume down) to get it back on.

In the car without Android Auto, I also experience persisting icon and phone freezing. The only difference is the contacts do sync.

I had none of these issues with Android 12. I've reset connections, cleared Bluetooth and Android Auto cache/files, uninstalled and re installed Android Auto from Play store, and unpaired and repaired my phone with the cars. Nothing helps.

Interestingly connecting and disconnecting to wireless ear buds is no problem and works as it should.

Any help/ideas would be appreciated, especially for the phone freezing up part.

Thanks!

Re: Android 13 Bluetooth issues

Mansi_ASUS — Mon, 15 May 2023 14:05:21 GMT

Hey @TranceFormer,
Could you please share a Bluetooth log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Bluetooth”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Re: Android 13 Bluetooth issues

TranceFormer — Wed, 17 May 2023 03:06:35 GMT

Thank you for your reply. I will generate the log report and contact you.

Re: Android 13 Bluetooth issues

michael098 — Fri, 19 May 2023 14:00:06 GMT

Android 13 Bluetooth issues refer to problems or difficulties encountered when using Bluetooth connectivity on devices running the Android 13 operating system. Bluetooth is a wireless technology that allows for the transmission of data and audio between devices, such as smartphones, tablets, and accessories.

If users are facing Bluetooth issues on Android 13, they may encounter problems like difficulty pairing or connecting to Bluetooth devices, frequent disconnections, poor audio quality, or limited range. These issues can arise due to a variety of factors, including software bugs, compatibility problems, or hardware limitations.

Re: Android 13 Bluetooth issues

Shamid — Fri, 19 May 2023 18:51:11 GMT

Restart your device: A simple restart can often fix temporary glitches or connectivity issues with Bluetooth. Turn off your device, wait for a few seconds, and then turn it back on.
Toggle Bluetooth on and off: Go to the Settings app on your Android device, find the Bluetooth option, and turn it off. Wait for a few seconds, then turn it back on. This can refresh the Bluetooth connection and resolve minor issues.
Forget and reconnect the Bluetooth device: If you're having trouble connecting to a specific Bluetooth device, go to the Bluetooth settings, find the device, and select "Forget" or "Unpair." Then, try to reconnect to the device as if it were a new pairing.
Clear Bluetooth cache and data: In the Android settings, go to the "Apps" or "Applications" section, find the Bluetooth app, and clear its cache and data. This step can help resolve issues related to Bluetooth settings and difference configurations .
Update system software and Bluetooth firmware: Ensure that your Android device is running the latest available software updates. Manufacturers often release updates that address compatibility and connectivity issues. Additionally, check if there are any firmware updates available for your Bluetooth device and apply them if necessary.
Safe mode and third-party apps: Restart your device in safe mode to check if any third-party apps are interfering with Bluetooth functionality. If Bluetooth works fine in safe mode, it indicates that a third-party app is causing the problem. Uninstall

Re: Android 13 Bluetooth issues

TranceFormer — Mon, 22 May 2023 01:10:12 GMT

Thanks for the advice so far. Unfortunately, I've tried all of these solutions (many times) and the issues persist.

@Mansi_ASUS any update from the team? Thanks!

Re: Android 13 Bluetooth issues

annamicko04 — Thu, 08 Jun 2023 16:44:36 GMT

Some users have reported experiencing Bluetooth issues with Android 13, the latest version of the Android operating system. These issues can manifest in best various ways, including connectivity problems, pairing failures, audio stuttering or skipping, and inconsistent device recognition.

If you are encountering Bluetooth issues on Android 13, there are a few troubleshooting steps you can try to resolve the problem. First, ensure that Bluetooth is enabled on both your Android device and the device you are trying to connect to. Restarting both devices can also help refresh their Bluetooth connections.

If the issue persists, try unpairing and re-pairing the devices. Delete the existing Bluetooth pairing information on both devices, then initiate the pairing process again. It's worth noting that some devices may require a specific pairing sequence or have additional steps, so consulting the device manuals or support documentation is recommended.

Re: Android 13 Bluetooth issues

Rskarb — Thu, 17 Aug 2023 19:24:25 GMT

Have you got a reply? I have the exact same issue with my phone even after sending it in for repair.

Re: Android 13 Bluetooth issues

areallyniceguy — Mon, 21 Aug 2023 21:54:22 GMT

I'm also having the same issue, and have done all the troubleshooting steps that have been cited. In my case, the phone stays connected to my car's bluetooth even after the car is off. I have to toggle the bluetooth off and on to disconnect and hear people when they call me!

Re: Android 13 Bluetooth issues

TranceFormer — Tue, 22 Aug 2023 02:37:14 GMT

@RskarbUnfortunately I have not heard back.

@annamicko04I have tried all those suggestions, to no avail.

Honestly, the only improvement I've noticed is after the latest update. Now, the contact names show up (some are wrong though), while using Android Auto.

My persisting Bluetooth icon never goes away with any car. But it does with ear buds.

And most annoyingly, at least once a day, my phone (System UI) freezes when connecting to a car, and needs a hard rest. This is really frustrating in the middle of a phone call.

Not sure what more to do aside from a factory reset, which I was hoping to avoid. @Rskarb your issue is exactly the same on the new phone, or any changes?

Thanks all.

Re: Android 13 Bluetooth issues

Rskarb — Tue, 22 Aug 2023 22:36:12 GMT

@TranceFormer Yes it happens, usually when it happens the person on the other end says I sound really gargled and then when the call ends I can't end it and the phone's just black and I have to hit a hard reset. The most frustrating thing about it is everything works except the ability to talk through Bluetooth in my car which is important. When I leave my car the phones stays connected to it until I toggle Bluetooth off and on. In my car when a phone call comes in I have to answer it on the cars screen and end the call on the car screen. The phone doesn't show I'm in a phone call other than me talking through it. If I forget to toggle Bluetooth off and on again I can't switch any volume settings or go to speaker phone it's just thinks it's connected to my car. Not sure if this helps hopefully someone will read this and at least validate their is a problem and they are working to resolve it. Otherwise I will never buy another Asus product, just feels were abandoned.

Re: Android 13 Bluetooth issues

Dazy — Tue, 10 Oct 2023 12:07:37 GMT

I searched on every forum on internet and eventually end up fixing this by disabling the Bluetooth access in location.

Re: Android 13 Bluetooth issues

Rskarb — Tue, 10 Oct 2023 12:12:56 GMT

@Dazy I couldn't deal with the problem any longer and bought a Pixel 7 and have zero problems. I couldn't believe the lack of help even after sending in the phone for "Repair". I feel I wasted $800 and will never buy a Asus product again.

Re: Android 13 Bluetooth issues

TranceFormer — Wed, 11 Oct 2023 04:16:51 GMT

@DazyI tried checking my location access (it is already off). The website you linked also had instructions to adjust Android Auto from modifying system access/settings. I turned this off too, but still have the same issues.

At this point, I'm not sure what to do. I'm wondering if it's a software issue (after the A13 update) or some Bluetooth module malfunction.