topic Re: Unknown problem with display (Vivobook Pro 15 OLED) in VivoBook

Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Tue, 19 Jul 2022 15:48:03 GMT

System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
I've described my problem in this discussion:

sheeshkin
System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：
The display of vivobook pro 15 oled flickers/flashes. It looks like color shifting or randomly petty brightness changing for a second especially noticeable by gray color in the dark theme of windows 11. I mostly see this issue in windows explorer when just moving a cursor. It happen when AMD Radeon Adapter is enabled in Device Manager. It doesn't depend on drivers cos i've tried several types (recommended by ASUS, by Microsoft and the newest from AMD). The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
I've done all recommendations from costumer supporters and internet sources.
https://us.v-cdn.net/6031231/uploads/YB1Q8NZ9L19A/dscf6794-civvtbyn.mp4

Vivobook OLED display issue (color shifting/flashing)

After more than a month of repairing (screen matrix was replaced in local authorized service center) the problem with the display still exists. The phenomenon is not caused by a matrix defect.
Agents from local ASUS Support Center and local service center declared that this phenomenon is not a laptop defect. But they don't provide me with proofs and any technical information about this phenomenon.
I assume that the local office doesn’t want to solve this problem and try to convince me that this phenomenon is not a defect.
I want to know exactly why it's not a defect (technical information)? I want to be provided with full explanation of this phenomenon to make sure that it's really normal condition for my laptop.
You can check the problem in the video below:
It's random flashes (brightness changes for a moment). This issue happens just while moving a cursor. It's mostly noticeable on gray color on display (for example Windows Explorer with the dark theme of Windows 11). It doesn't depend on versions of chipset or GPU drivers and BIOS. It happens when AMD Radeon Adapter is enabled in Device Manager. The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
My opinion: the problem is related to the ASUS software and its driver conflicts.
UPD: This is not a PWM effect because I see the phenomenon on 100% dsiplay brighness.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

3dmikee — Tue, 19 Jul 2022 17:46:11 GMT

Wow I see it on my Vivobook 15 oled too

Re: Unknown problem with display (Vivobook Pro 15 OLED)

D_IMAN — Tue, 19 Jul 2022 18:22:50 GMT

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Tue, 19 Jul 2022 18:43:59 GMT

3dmikee
Wow I see it on my Vivobook 15 oled too

View post

Hi!
Can you guess what it might be?

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Tue, 19 Jul 2022 18:46:46 GMT

D_IMAN
I have a similar problem.
https://zentalk.asus.com/en/discussion/61134/display-or-driver-problem#latest

View post

Hi!
Have u found a solution of the problem?

Re: Unknown problem with display (Vivobook Pro 15 OLED)

Falcon_ASUS — Wed, 20 Jul 2022 05:55:47 GMT

sheeshkin
System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
I've described my problem in this discussion:
https://zentalk.asus.com/en/discussion/60862/vivobook-oled-display-issue-color-shifting-flashing
After more than a month of repairing (screen matrix was replaced in local authorized service center) the problem with the display still exists. The phenomenon is not caused by a matrix defect.
Agents from local ASUS Support Center and local service center declared that this phenomenon is not a laptop defect. But they don't provide me with proofs and any technical information about this phenomenon.
I assume that the local office doesn’t want to solve this problem and try to convince me that this phenomenon is not a defect.
I want to know exactly why it's not a defect (technical information)? I want to be provided with full explanation of this phenomenon to make sure that it's really normal condition for my laptop.
You can check the problem in the video below:
https://us.v-cdn.net/6031231/uploads/KVLLCZFJM33D/dscf6794-aaltncyp-281-29.mp4
It's random flashes (brightness changes for a moment). This issue happens just while moving a cursor. It's mostly noticeable on gray color on display (for example Windows Explorer with the dark theme of Windows 11). It doesn't depend on versions of chipset or GPU drivers and BIOS. It happens when AMD Radeon Adapter is enabled in Device Manager. The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
My opinion: the problem is related to the ASUS software and its driver conflicts.

Unknown problem with display (Vivobook Pro 15 OLED)

@sheeshkin
I have sent you a message, please check.
Sorry for any inconvenience it may be caused.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Wed, 20 Jul 2022 06:10:17 GMT

@D_IMAN @3dmikee I see both of you guys have troubles with Splendid and Tru2life in MyASUS software.
I don’t have my laptop with me now (still in the service centre), but I guess i have the same issue.
I think we should give more attention to this.
This comment is also for developers of ASUS software.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

D_IMAN — Wed, 20 Jul 2022 07:45:02 GMT

sheeshkin
https://zentalk.asus.com/en/discussion/comment/219463#Comment_219463
Hi!
Have u found a solution of the problem?

View post

Hello. Alas, I didn't find it...

sheeshkin
@D_IMAN @3dmikee I see both of you guys have troubles with Splendid and Tru2life in MyASUS software.
I don’t have my laptop with me now (still in the service centre), but I guess i have the same issue.
I think we should give more attention to this.
This comment is also for developers of ASUS software.

View post

Unfortunately, the developers do not want to pay due attention to our problem...

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Wed, 20 Jul 2022 09:01:48 GMT

"If you are sure that this is a matrix defect or something else, then you can conduct an independent examination and provide its findings to us for analysis and sending to the manufacturer" - this is the last reply from ASUS Support Cente.
No proofs. No explanaitaions. No respect.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Wed, 20 Jul 2022 09:05:10 GMT

"Indeed, the problem you described is related to the peculiarity of the OLED matrix technology. This is not connected with the work of these matrices on different colors and their transitions.
According to notice NB_RN20211014, OLED panels use a hybrid adjustment method: voltage reduction + pulse width modulation (voltage reduction is used up to 50% brightness, then the mode changes to PWM).
When the brightness is reduced, some users may experience display flickering.
This effect is not a quality problem."
THIS IS ANOTHER REPLY FROM ASUS Support Center.
What an incompetence!
If they just look at the video they will see that these flickering can't be connected with PWM effect! And main argument: the flickers from my issue happens with 100% of display brighness so it can't be PWM effect!

Re: Unknown problem with display (Vivobook Pro 15 OLED)

3dmikee — Wed, 20 Jul 2022 09:55:10 GMT

Guys, try disabling the AsusOptimization Service in the msconfig and restart, the flickering seems to disappear like in the video above

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Wed, 20 Jul 2022 10:48:49 GMT

3dmikee
Guys, try disabling the AsusOptimization Service in the msconfig and restart, the flickering seems to disappear like in the video above

View post

@Falcon_ASUS
Are there any negative consequences of shutting down Asus Optimization service in msconfig?
Anyway I’m still waiting for the response and solution of main problem.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

D_IMAN — Wed, 20 Jul 2022 13:10:59 GMT

3dmikee
Guys, try disabling the AsusOptimization Service in the msconfig and restart, the flickering seems to disappear like in the video above

View post

I have tried restarting
I didn't notice any change at all...

Or do I need to turn it off and restart the laptop?

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Thu, 21 Jul 2022 19:06:43 GMT

3dmikee
Guys, try disabling the AsusOptimization Service in the msconfig and restart, the flickering seems to disappear like in the video above

View post

Yes! Same solution for my case. I can approve this. My problem really disappeared after disabling Asus Optimization Service in msconfig and restarting the laptop!
When I start Asus Optimization Service again and restart the laptop, this phenomenon starts to appear again right at that moment.
The absolutely terrible problem with ASUS software again.
So this is a scream for delovepers: please update your software and kill this problem.
Bad side is that I can't use the laptop without Asus Optimization Service...

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Thu, 21 Jul 2022 19:22:37 GMT

3dmikee
Guys, try disabling the AsusOptimization Service in the msconfig and restart, the flickering seems to disappear like in the video above

View post

Yes. I can fully approve this way of solution the flickering problem (as on my video). The flickers really disappeared when i had stopped Asus Optimization Service in msconfig and restart the laptop! But problem is that I can't use the laptop without ASUS Optimization Service;
And when I start this service again and restart the laptop (to make MyASUS app working again) these flickers start to happens again just at this moment.
So I really consider ASUS Software to be defective and incompatible with AMD (my case) or Intel Graphics software.
I pray developers to solve this problem and I can do all that I can to help them and provide with additional information.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Thu, 21 Jul 2022 21:12:21 GMT

sheeshkin
https://zentalk.asus.com/en/discussion/comment/219577#Comment_219577
Yes. I can fully approve this way of solution the flickering problem (as on my video). The flickers really disappeared when i had stopped Asus Optimization Service in msconfig and restart the laptop! But problem is that I can't use the laptop without ASUS Optimization Service;
And when I start this service again and restart the laptop (to make MyASUS app working again) these flickers start to happens again just at this moment.
So I really consider ASUS Software to be defective and incompatible with AMD (my case) or Intel Graphics software.
I pray developers to solve this problem and I can do all that I can to help them and provide with additional information.

View post

but honestly i would like to just get my money back because i can't use laptop with such problems

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Thu, 21 Jul 2022 22:10:20 GMT

As I see Asus Optimization Service consists of 2 items:

ASUS Keyboard Hotkeys
Splendid
ASUS Keyboard Hotkeys probably doesn't effect on display flickering like on my video.
I consider "Splendid" to have incompatibility with something and it cause the flickers to appear. Maybe it's an incompatibility with AMD Radeon Software (drivers), but I am not sure. This assumption was made because when I disable AMD Radeon Graphics in Device Manager the flickers dissapear too.
I have default settings in AMD Radeon Software so I don't think it's a problem on AMD side. I consider "Splendid" to have some bugs.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

Falcon_ASUS — Fri, 22 Jul 2022 02:40:32 GMT

sheeshkin
As I see Asus Optimization Service consists of 2 items:
ASUS Keyboard Hotkeys
Splendid
ASUS Keyboard Hotkeys probably doesn't effect on display flickering like on my video.
I consider "Splendid" to have incompatibility with something and it cause the flickers to appear. Maybe it's an incompatibility with AMD Radeon Software (drivers), but I am not sure. This assumption was made because when I disable AMD Radeon Graphics in Device Manager the flickers dissapear too.
I have default settings in AMD Radeon Software so I don't think it's a problem on AMD side. I consider "Splendid" to have some bugs.

View post

@sheeshkin
I have reported your situation to the relevant unit for confirmation.
Sorry for any inconvenience it may be caused.

Re: Unknown problem with display (Vivobook Pro 15 OLED)

D_IMAN — Fri, 22 Jul 2022 07:28:51 GMT

With Nvidia\Intel the same problems!

Re: Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin — Tue, 26 Jul 2022 18:04:07 GMT

Falcon_ASUS
https://zentalk.asus.com/en/discussion/comment/219795#Comment_219795
@sheeshkin
I have reported your situation to the relevant unit for confirmation.
Sorry for any inconvenience it may be caused.

View post

Hi @Falcon_ASUS!
Nothing new?