topic Re: HDR issue in VivoBook

HDR issue

3dmikee — Tue, 28 Jun 2022 12:00:57 GMT

System: Win11
Battery or AC:
Model: vivobok 15 m513 ryzen
Frequency of occurrence: every time
Reset OS: no
Screenshot or video: https://www.youtube.com/watch?v=2z8c-84ZCvA (this guy showed on video same issue)
========================
Detailed description：All videos show crazy colors, some more or less. Rebooting helps temporarily until you use HDR again.
Steps to reproduce:
1. enable HDR
2. disable HDR. If not visible, turn on full screen mode or scroll up-down the page
Current driver versions:
1. AMD Radeon Graphics - 30.0.13044.3001
2. Vivobook UEFI - 10.1.2.312
Also AMD Graphic Control Panel Apllication wont start up.

Re: HDR issue

Falcon_ASUS — Wed, 29 Jun 2022 05:46:19 GMT

3dmikee
System: Win11
Battery or AC:
Model: vivobok 15 m513 ryzen
Frequency of occurrence: every time
Reset OS: no
Screenshot or video: https://www.youtube.com/watch?v=2z8c-84ZCvA (this guy showed on video same issue)
========================
Detailed description：All videos show crazy colors, some more or less. Rebooting helps temporarily until you use HDR again.
Steps to reproduce:
1. enable HDR
2. disable HDR. If not visible, turn on full screen mode or scroll up-down the page
Current driver versions:
1. AMD Radeon Graphics - 30.0.13044.3001
2. Vivobook UEFI - 10.1.2.312
Also AMD Graphic Control Panel Apllication wont start up.

HDR issue

@3dmikee
Could you please tell me the BIOS and system version you are currently using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS Global Which version of Windows operating system am I running?Sorry for any inconvenience it may be caused.

Re: HDR issue

3dmikee — Wed, 29 Jun 2022 05:57:22 GMT

bios - X513UA.312
os - windows 11 22000.778

Re: HDR issue

Falcon_ASUS — Thu, 30 Jun 2022 02:31:01 GMT

3dmikee
bios - X513UA.312
os - windows 11 22000.778

View post

@3dmikee
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

Re: HDR issue

Falcon_ASUS — Mon, 04 Jul 2022 09:07:50 GMT

3dmikee
bios - X513UA.312
os - windows 11 22000.778

View post

@3dmikee
Our tech team indicates that the phenomenon cannot be reproduced. We recommend that you reboot your laptop after turning on HDR, and then open the browser to watch the video to confirm. Thank you.

Re: HDR issue

3dmikee — Thu, 07 Jul 2022 07:08:51 GMT

This is a temporary crutch, it turns out that the function declared in the specification does not work as declared. Did you watch the video in the first post? That YouTube guy has exactly the same problem with same Vivobook 15.
Nevertheless, I will try to figure it out on my own and I will definitely write the solution

Re: HDR issue

Willjoe — Thu, 07 Jul 2022 08:56:18 GMT

How to fix HDR display not working on Windows 10
Before you can start using your display for HDR content, you have to make sure the display is HDR-compatible, and you have to enable the feature on the external display (if applicable) and on Windows 10.
Confirm HDR compatibility
To check if the display is capable of HDR content on Windows 10, use these steps:
Open Start.
Search for dxdiag and click the top result to open the app.
Click the System tab.
Click the Save All Information button.
Select a location to save the output file.
Click the Save button.
Open the file with Notepad.
Search for Advanced Color and determine if HDR is supported:
AdvancedColorSupported – indicates display driver with support for HDR10 is installed.
AdvancedColorEnabled – indicates that HDR is enabled.
Quick tip: To search on Notepad, use the Ctrl + F keyboard shortcut, type the search query in the "Find what" box, and click the Find Next button. You can also use the "Direction" option to look up or down from where you're in the file.

Regards,
Willjoe

Re: HDR issue

3dmikee — Thu, 07 Jul 2022 21:22:32 GMT

I finally found the cause of this issue and it's your Asus Optimization service. Temporarily disabled it in Windows Services Management, so how can I reinstall it proper or maybe its a bug?

Re: HDR issue

Falcon_ASUS — Fri, 08 Jul 2022 02:51:56 GMT

3dmikee
This is a temporary crutch, it turns out that the function declared in the specification does not work as declared. Did you watch the video in the first post? That YouTube guy has exactly the same problem with same Vivobook 15.
Nevertheless, I will try to figure it out on my own and I will definitely write the solution

View post

@3dmikee
So you mean
1. You have confirmed that the video you want to play supports HDR.
2. After enabling HDR, the laptop has been restarted.
3. After restarting the laptop, open the browser to play the video, still got color errors?

Re: HDR issue

Falcon_ASUS — Fri, 08 Jul 2022 02:53:07 GMT

3dmikee
I finally found the cause of this issue and it's your Asus Optimization service. Temporarily disabled it in Windows Services Management, so how can I reinstall it proper or maybe its a bug?

View post

@3dmikee
Could you please provide the screen of "Asus Optimization service" for my feedback?
Thank you.

Re: HDR issue

3dmikee — Fri, 08 Jul 2022 14:36:55 GMT

1. You have confirmed that the video you want to play supports HDR.
This happens to any video, including live streams, whether or not it supports HDR.
2. After enabling HDR, the laptop has been restarted.
3. After restarting the laptop, open the browser to play the video, still got color errors?
Why restart the computer every time if everything works for other owners without this procedure, I don’t understand this. Okay, if I reboot and turn off HDR color distortion will begin.
Could you please provide the screen of "Asus Optimization service" for my feedback?
Here is msconfig

With this service disabled, I don't have to reboot the laptop as you suggest because everything works as it should and there is no color distortion in any case when switching HDR.
I reinstalled the Asus System Control Interface program that brings Asus Optimisation service and didn’t work, apparently there is an unknown bug. But as you know, this service is responsible for the hotkeys and some functions of the MyAsus.
And about the launch error of the graphics control panel I wrote in the first message also found a solution:
https://apps.microsoft.com/store/detail/amd-radeon%E2%84%A2-settings-lite/9N9370CRZ0FN?hl=en-us&gl=US — this program to which you give a link on the driver download page does not start
https://apps.microsoft.com/store/detail/amd-radeon-software/9NZ1BJQN6BHL?hl=en-us&gl=US — this version of the graphics control panel starts up and works properly

Re: HDR issue

Falcon_ASUS — Tue, 12 Jul 2022 06:36:24 GMT

3dmikee
1. You have confirmed that the video you want to play supports HDR.
This happens to any video, including live streams, whether or not it supports HDR.
2. After enabling HDR, the laptop has been restarted.
3. After restarting the laptop, open the browser to play the video, still got color errors?
Why restart the computer every time if everything works for other owners without this procedure, I don’t understand this. Okay, if I reboot and turn off HDR color distortion will begin.
Could you please provide the screen of "Asus Optimization service" for my feedback?
Here is msconfig
With this service disabled, I don't have to reboot the laptop as you suggest because everything works as it should and there is no color distortion in any case when switching HDR.
I reinstalled the Asus System Control Interface program that brings Asus Optimisation service and didn’t work, apparently there is an unknown bug. But as you know, this service is responsible for the hotkeys and some functions of the MyAsus.
And about the launch error of the graphics control panel I wrote in the first message also found a solution:
https://apps.microsoft.com/store/detail/amd-radeon%E2%84%A2-settings-lite/9N9370CRZ0FN?hl=en-us&gl=US — this program to which you give a link on the driver download page does not start
https://apps.microsoft.com/store/detail/amd-radeon-software/9NZ1BJQN6BHL?hl=en-us&gl=US — this version of the graphics control panel starts up and works properly

View post

@3dmikee
The following are the relevant instructions provided by the Microsoft website.
HDR settings in WindowsSince we have not reproduced the same situation as you, it may also be caused by system program conflicts. If the situation has improved after disabling the service, we recommend that you use this method first. Sorry for any inconvenience it may be caused.

Re: HDR issue

3dmikee — Wed, 13 Jul 2022 13:24:25 GMT

Thanks, this is a link with general answers where there is no solution. I also updated the Splendid driver and that didn't fix anything. I don't know what system conflicts can be when only a couple of programs are installed

Re: HDR issue

3dmikee — Thu, 14 Jul 2022 12:13:02 GMT

New details. This conflicting program turned out to be your own Splendid program, not a AsusOptimization service. I completely uninstalled Splendid from MyAsus in the following way:
1. Delete Asus Color Profiles on Color Management
2. Delete folders:
c:\windows\system32\driverstore\filerepository\myasus_splendid.inf_am64
c:\windows\system32\spool\drivers\color\asusICM
c:\programdata\asus\asus system control interface\asusoptimization\splendid
3. Delete Monitors\Splendid on Device Manager
4. Restart
And now there are no color distortions, but if install Splendid the issue begin again!

Re: HDR issue

Falcon_ASUS — Fri, 15 Jul 2022 02:20:47 GMT

3dmikee
New details. This conflicting program turned out to be your own Splendid program, not a AsusOptimization service. I completely uninstalled Splendid from MyAsus in the following way:
1. Delete Asus Color Profiles on Color Management
2. Delete folders:
c:\windows\system32\driverstore\filerepository\myasus_splendid.inf_am64
c:\windows\system32\spool\drivers\color\asusICM
c:\programdata\asus\asus system control interface\asusoptimization\splendid
3. Delete Monitors\Splendid on Device Manager
4. Restart
And now there are no color distortions, but if install Splendid the issue begin again!

View post

@3dmikee
May I know what version of Splendid you uninstalled?

Re: HDR issue

3dmikee — Fri, 15 Jul 2022 07:15:55 GMT

MyASUSSplendid_ASUS_Z_V5.0.0.298_14283. Before that, the same problematic MyASUS_Splendid_202000651_ASUS_Z_V3.0_1298 was installed.

Re: HDR issue

Arjun_C — Fri, 15 Jul 2022 13:40:44 GMT

3dmikee
System: Win11
Battery or AC:
Model: vivobok 15 m513 ryzen
Frequency of occurrence: every time
Reset OS: no
Screenshot or video: https://www.youtube.com/watch?v=2z8c-84ZCvA (this guy showed on video same issue)
========================
Detailed description：All videos show crazy colors, some more or less. Rebooting helps temporarily until you use HDR again.
Steps to reproduce:
1. enable HDR
2. disable HDR. If not visible, turn on full screen mode or scroll up-down the page
Current driver versions:
1. AMD Radeon Graphics - 30.0.13044.3001
2. Vivobook UEFI - 10.1.2.312
Also AMD Graphic Control Panel Apllication wont start up.

HDR issue

I am facing the same issue on my 14inch model

Re: HDR issue

3dmikee — Tue, 19 Jul 2022 10:55:14 GMT

These are definitely problems with the quality of drivers. Here are more posts with this issue:
ASUS TUF 506-IU https://www.reddit.com/r/ASUS/comments/re9lbh/fixed_issue_with_green_patches_on_youtube_videos/
ROG Strix G15 https://www.reddit.com/r/ASUS/comments/sfo3bu/green_stains_while_watching_videos/
Vivobook Pro 14 https://www.reddit.com/r/ASUS/comments/uj1vb6/youtube_videos_have_a_weird_green_overlay_which/
https://www.reddit.com/r/ASUS/comments/vrjbvt/in_some_videos_have_this_weird_green_color/
https://www.reddit.com/r/ASUS/comments/vozd7y/color_issues_when_watching_videos/

Re: HDR issue

D_IMAN — Tue, 19 Jul 2022 16:09:08 GMT

The fact that they have problems with drivers is 100%
And they don't want to admit it!

I myself suffer from their crooked drivers!

Re: HDR issue

sheeshkin — Tue, 19 Jul 2022 19:47:50 GMT

@3dmikee please contact me alx.shishkin96@gmail.com. I have pretty the same issue