topic Re: ROG 3 suffers from heavy black crush issue in ROG Phone 3

ROG 3 suffers from heavy black crush issue

Cpz — Fri, 14 Aug 2020 10:52:21 GMT

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

Re: ROG 3 suffers from heavy black crush issue

gohelraj1111199 — Fri, 14 Aug 2020 16:52:15 GMT

I am also having the same issue, ASUS is this fixable via software update or we need to refund our phone?

Re: ROG 3 suffers from heavy black crush issue

tsuko_koo — Fri, 14 Aug 2020 18:39:20 GMT

My phone has the same problem....when playing games the CPU temperature is very high! And the battery gone so fast.... can't last for a day...even I keep using at 90Hz...

Re: ROG 3 suffers from heavy black crush issue

Cpz — Fri, 14 Aug 2020 19:22:12 GMT

tsuko_koo
My phone has the same problem....when playing games the CPU temperature is very high! And the battery gone so fast.... can't last for a day...even I keep using at 90Hz...

View post

Yeah i have same issue ,while playing pupg temp stays 43 all time batter is going fast too.
I play wid balance,90fps

Re: ROG 3 suffers from heavy black crush issue

Cpz — Fri, 14 Aug 2020 19:24:16 GMT

gohelraj11111996
I am also having the same issue, ASUS is this fixable via software update or we need to refund our phone?

View post

I guess refund is good option coz some of my fellow youtubers have zero issue ,after i get refund ill give a try to 12/256 varient if it still suffers from black crush ill return and buy oneplus 8 pro😁

Re: ROG 3 suffers from heavy black crush issue

Pradee — Fri, 14 Aug 2020 19:40:59 GMT

I also have the same issue.. what will i do? Is it fix in next updation or not? Any idea? plz help

Re: ROG 3 suffers from heavy black crush issue

rithishkoduru19 — Fri, 14 Aug 2020 21:07:47 GMT

Not only in while playing videos, I'm facing this issue while playing games, and when I pull notification panel.
Model name: ROG phone 3
Firmware version: QKQ 1200419002 WW_Phone-17.0823.2007.32
Frequency of occurrence: all the time except in full brightness.
Rooted or not : Not rooted.
Apps: YouTube, Netflix, Amazon prime, PUBG, etc .
"NEED A SOLUTION"

Re: ROG 3 suffers from heavy black crush issue

yashpandya295 — Fri, 14 Aug 2020 21:43:02 GMT

Same issue happening to me also! This is ridiculous...

Re: ROG 3 suffers from heavy black crush issue

Cpz — Fri, 14 Aug 2020 21:46:00 GMT

rithishkoduru1999
Not only in while playing videos, I'm facing this issue while playing games, and when I pull notification panel.
Model name: ROG phone 3
Firmware version: QKQ 1200419002 WW_Phone-17.0823.2007.32
Frequency of occurrence: all the time except in full brightness.
Rooted or not : Not rooted.
Apps: YouTube, Netflix, Amazon prime, PUBG, etc .
"NEED A SOLUTION"

View post

Hey buddy did u got any updates ? Coz m n in :QKQ1.200419.002. WW_Phone-17.0823.2007.25 but ur in .32

Re: ROG 3 suffers from heavy black crush issue

rithishkoduru19 — Fri, 14 Aug 2020 22:04:11 GMT

Cpz
https://zentalk.asus.com/en/discussion/comment/103619#Comment_103619
Hey buddy did u got any updates ? Coz m n in :QKQ1.200419.002. WW_Phone-17.0823.2007.25 but ur in .32

View post

Yeah, After setting up my device I got an update on 13-8-2020 .

Re: ROG 3 suffers from heavy black crush issue

GhostRecon — Sat, 15 Aug 2020 07:43:02 GMT

Hey ,
I am not able to see black crush issue in my device. I am in .32 update.

Re: ROG 3 suffers from heavy black crush issue

Cpz — Sat, 15 Aug 2020 08:02:58 GMT

Sharath
Hey ,
I am not able to see black crush issue in my device. I am in .32 update.

View post

Can u please share some more pictures with full resolution (provide gdrive link or something) try to capture in dark room with 30 brightness and dark scenes.

Re: ROG 3 suffers from heavy black crush issue

Aryan202 — Sat, 15 Aug 2020 09:58:19 GMT

Pretty normal for high hz OLEDs in my opinion
Black crush can be seen on almost all OLEDs even 60hz ones but it's more evident on high hz phones due to the calibration on higher hz panels

Re: ROG 3 suffers from heavy black crush issue

chanakya213 — Sat, 15 Aug 2020 10:16:19 GMT

Are you facing any sudden signal drop issues .??

Re: ROG 3 suffers from heavy black crush issue

gugul — Sat, 15 Aug 2020 19:01:51 GMT

Same here, I'm also facing this black crush issue. Can it be fixed through software update or we have to replace the unit?Also sudden network drop issue and another issue is also there, the display sometimes lock on 120hz.

Re: ROG 3 suffers from heavy black crush issue

KriSS — Sat, 15 Aug 2020 21:42:29 GMT

I am having every display issue
like green tint,screen burn, green flickers and heavy black crush issue

Re: ROG 3 suffers from heavy black crush issue

vishal111993jai — Sat, 15 Aug 2020 22:01:56 GMT

Facing same issue and also I'm noticing lag in the system... What to do?

Re: ROG 3 suffers from heavy black crush issue

MAHESH_MJ — Sat, 15 Aug 2020 22:18:59 GMT

Same issue

Re: ROG 3 suffers from heavy black crush issue

anks3112g — Sun, 16 Aug 2020 02:49:54 GMT

Cpz
https://zentalk.asus.com/en/discussion/comment/103574#Comment_103574
I guess refund is good option coz some of my fellow youtubers have zero issue ,after i get refund ill give a try to 12/256 varient if it still suffers from black crush ill return and buy oneplus 8 pro😁

View post

You can not return/return.. only replacement is possible that too if you report it within 7 days. Though I am not seeing the black crush issue while watching video even at the lowest brightness.

Re: ROG 3 suffers from heavy black crush issue

Cpz — Sun, 16 Aug 2020 03:15:02 GMT

Cpz
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

ROG 3 suffers from heavy black crush issue

Updated.
I have update to latest version of software .32 and check even then there is issue ,like all said many colour messing ,lock in120hz some time ,gost touch issue, heating while charging and and even for playing game as i come from oneplus 7pro and oppo find x2 pro that has zero heating issue and display problem .
Flipkart also deny my refund by simply sending uneducated people who don't even know how to go to home in android ,he simply took pic and video of all issue and cancelled MY REFUND they are just try to drag this until replacement window close .now again i have opted for replacement . refund or replacement i don't care but i need proper device
ASUS.