topic Re: Problem with Display , Patche under Fingerprint Scanner in ROG Phone 3

Problem with Display , Patche under Fingerprint Scanner

Codename — Tue, 16 Jan 2024 10:07:07 GMT

Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Android 10, Updated Till now
Rooted or not: Not
Frequency of Occurrence: every time visiable at high brightness
APP Name & APP Version (If your issue relates to the app): n/a
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hey, there been 2 months I am using ROG Phone 3, nowadays I have noticed a display issue right under Fingerprint Scanner. This is patch square patch clearly visible over 80% brightness in gray, blue, red and other colours except black.

Please check the screenshot attached herewith

I have called service center they said this is because of transparent area of display for Fingerprint Scanner, this is in every phone we made. I have to live with it. But that is very annoying

Re: Problem with Display , Patche under Fingerprint Scanner

Aryan202 — Tue, 19 Jan 2021 09:26:02 GMT

A moderator's answer to a similar question on the Zenfone 7 forum

Thread:
https://zentalk.asus.com/en/discussion/37006/dark-rectangle-on-the-screen
Judging from his reply I think it's normal for under display fingerprint phones

Re: Problem with Display , Patche under Fingerprint Scanner

as19103 — Tue, 19 Jan 2021 10:23:19 GMT

It is more visible and the mark stays longer in case phone is used more in direct sunlight. I have also faced the issue, but the marks disapppeared after some time.

Re: Problem with Display , Patche under Fingerprint Scanner

Codename — Tue, 19 Jan 2021 18:09:08 GMT

zeb_magnus
It is more visible and the mark stays longer in case phone is used more in direct sunlight. I have also faced the issue, but the marks disapppeared after some time.

View post

After how much time it disappeared?? It's is very annoying.

Re: Problem with Display , Patche under Fingerprint Scanner

Codename — Tue, 19 Jan 2021 20:18:50 GMT

Averan
A moderator's answer to a similar question on the Zenfone 7 forum
Thread:
https://zentalk.asus.com/en/discussion/37006/dark-rectangle-on-the-screen
Judging from his reply I think it's normal for under display fingerprint phones

View post

No, my phone condition is different. It's not visible in daylight or Sunlight. It's visible on gray, read and blue backgrounds. On 80% and above brightness

😑

Re: Problem with Display , Patche under Fingerprint Scanner

as19103 — Wed, 20 Jan 2021 09:47:50 GMT

Codename
https://zentalk.asus.com/en/discussion/comment/148166#Comment_148166
After how much time it disappeared?? It's is very annoying.

View post

It took around 3-4 hours and during that time the phone was not in use.

Re: Problem with Display , Patche under Fingerprint Scanner

Codename — Wed, 20 Jan 2021 11:21:02 GMT

zeb_magnus
https://zentalk.asus.com/en/discussion/comment/148232#Comment_148232
It took around 3-4 hours and during that time the phone was not in use.

View post

In my phone Patch is permanent.. ☹️

Re: Problem with Display , Patche under Fingerprint Scanner

as19103 — Wed, 20 Jan 2021 13:18:34 GMT

I know, it is very irritating to see that big patch on the screen. I prevent using the phone in direct sunlight since that day. The display on this phone is a serious issue. It even retains marks of content on the screen sometimes but that goes away after few mins but it still is irritating.

Re: Problem with Display , Patche under Fingerprint Scanner

ARP_ASUS — Fri, 22 Jan 2021 11:01:37 GMT

Hi Codename,
If you or any user here feel its abnormal or more than intended kindly visit the service center to have a check and also compare with a different device.
Again, through screenshot and video the same wouldn't be more evident then seeing and comparing physically.
https://www.asus.com/in/support/service-center/india

Re: Problem with Display , Patche under Fingerprint Scanner

Codename — Sat, 23 Jan 2021 10:49:30 GMT

LOOK at Side by Side...