topic Re: unresponsive touch in ROG Phone II

unresponsive touch

sharmank402 — Fri, 30 Jul 2021 16:46:25 GMT

Please tell us some basic information before asking for help:
Model Name: ROG Phone II
Firmware Version: WW
Rooted or not: NOT
Frequency of Occurrence: EVERY 5-10 MINUTES
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
hey there my phone's touch becomes unresponsive in every 5-10 minutes .
i tried every possible way to fix it but no results. tried disabling pocket mode , resetting the device , removed every security , also tried downgrading it to android 9 but still the problem remains the same.
asked on consumer helpline they asked me to go to safe mode tried that but there was the same problem also tried touch test via calculator as they asked me for and it passed in the touch test but the problem didn't resolved.

Re: unresponsive touch

ronald1985 — Fri, 30 Jul 2021 17:37:53 GMT

sharmank402
Please tell us some basic information before asking for help:
Model Name: ROG Phone II
Firmware Version: WW
Rooted or not: NOT
Frequency of Occurrence: EVERY 5-10 MINUTES
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
hey there my phone's touch becomes unresponsive in every 5-10 minutes .
i tried every possible way to fix it but no results. tried disabling pocket mode , resetting the device , removed every security , also tried downgrading it to android 9 but still the problem remains the same.
asked on consumer helpline they asked me to go to safe mode tried that but there was the same problem also tried touch test via calculator as they asked me for and it passed in the touch test but the problem didn't resolved.

unresponsive touch

Go to service centre. Sounds like you tried everything from a software perspective.

Re: unresponsive touch

sharmank402 — Mon, 02 Aug 2021 07:51:28 GMT

@ronald1985 visited there but no response
They asked me for motherboard change which is way to precious!

Re: unresponsive touch

ronald1985 — Mon, 02 Aug 2021 09:07:44 GMT

sharmank402
@ronald1985 visited there but no response
They asked me for motherboard change which is way to precious!

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Funny thing is I thought anything to do with touch responses, I thought it would be the display panel only.
Sorry, I don't know how else to help you. I would continue to wait to see if moderators respond.

Re: unresponsive touch

ronald1985 — Mon, 02 Aug 2021 09:09:09 GMT

What might help moderators and others who wishes to contribute is a video of you showing pressing the screen and the unresponsiveness of the screen. That's if you have another phone and if don't, that's also fine too.

Re: unresponsive touch

Danishblunt — Mon, 02 Aug 2021 11:16:05 GMT

sharmank402
@ronald1985 visited there but no response
They asked me for motherboard change which is way to precious!

View post

Most likely an issue with the pm8150 chip, which is extremely common with the Rog2. It's sadly a hardware issue.

Re: unresponsive touch

sharmank402 — Mon, 02 Aug 2021 12:28:22 GMT

@Danishblunt @Ronal
While playing games it works with the triggers like if the trigger is set on fire button and the touch become unresponsive it would fire when I'll press the trigger but it doesn't work with fingers.

Re: unresponsive touch

Danishblunt — Mon, 02 Aug 2021 12:40:01 GMT

sharmank402
@Danishblunt @Ronal
While playing games it works with the triggers like if the trigger is set on fire button and the touch become unresponsive it would fire when I'll press the trigger but it doesn't work with fingers.

View post

I mean you can attempt to flash a raw file to see if it fixes anything but if it dont then its a hardware problem. Since u aaid this issue is in safemode as well chances are slim that this is a software issue.

Re: unresponsive touch

sharmank402 — Mon, 02 Aug 2021 16:38:25 GMT

@Danishblunt
I will make sure of it!

Re: unresponsive touch

Lord_Messi — Wed, 04 Aug 2021 08:57:59 GMT

Try to scan it with antivirus
Maybe there's a virus at your phone

Re: unresponsive touch

ARP_ASUS — Wed, 04 Aug 2021 15:15:33 GMT

Hi sharmank402,
Please check your PM and share details.