topic Re: XT8 installation in Networking

XT8 installation

MZbaeda — Tue, 04 Jun 2024 20:03:18 GMT

Hello,

I purchased a ASU’s XT8. I’m having issues with the app as it won’t support the installation of this device and with the router being connected to modem it doesn’t have access to the internet.

Am I doing something wrong? Thank you.

Re: XT8 installation

jzchen — Wed, 05 Jun 2024 19:48:32 GMT

Probably a bug. I'd suggest calling/reaching out to ASUS support for help with setup. (I don't have this model to share experience I'm afraid).

Re: XT8 installation

Aureliannn_ASUS — Wed, 12 Jun 2024 02:38:23 GMT

Hi @MZbaeda ,

according to your question, are you referring to the inability to add the router in the ASUS Router app?

Have you connected the network cable provided by your internet service provider (ISP) from the modem to the WAN port of the router?

We suggest that you refer to the FAQ section below for the setup process.

[Wireless Router] How to set up ASUS Wi-Fi router via ASUS Router App? (QIS, Quick Internet Setup) | Official Support | ASUS Global

Also, please ensure that your router firmware is up to date. If the issue persists, we recommend trying a factory reset on the router.

Please refer to the FAQ section below for instructions.

[Wireless Router] How to reset the router to factory default setting? | Official Support | ASUS Global

Thank you.