topic Re: RT-AX86U cannot access harddrive in Networking

RT-AX86U cannot access harddrive

Madfable — Tue, 04 Feb 2025 05:24:49 GMT

Hi, I have turned on FTP so I can access my harddrive I have connected to it. But when I login it says FTP FOLDER ERROR - Windows cannot access this folder.

I can see the harddrive and all the files in the router settings. So what gives?

All I want is to be able to access my hard drive from my study and my laptop in my workshop. They are both on the same router in the same building. I don't need anything fancy. But I have tried a bunch of suggestions from other places and nothing is working.

Re: RT-AX86U cannot access harddrive

jzchen — Tue, 04 Feb 2025 11:39:37 GMT

Did you already try to disable TLS support?

Re: RT-AX86U cannot access harddrive

Madfable — Tue, 04 Feb 2025 19:12:20 GMT

When I do that it does show folders, but nothing actually works or is usable. Should I try samba instead? ALthough when I do try samba when I put in my credentials it says I do not have access to that hard drive.

Re: RT-AX86U cannot access harddrive

jzchen — Tue, 04 Feb 2025 22:05:20 GMT

Yes please do try Samba. I have Samba with allow Guest Login enabled on the GT-BE98.

Re: RT-AX86U cannot access harddrive

Madfable — Wed, 05 Feb 2025 04:48:18 GMT

samba just gives that error in the pic i posted.

Re: RT-AX86U cannot access harddrive

jzchen — Wed, 05 Feb 2025 08:33:09 GMT

I am attaching a screen shot of the settings from a GT-BE98 Pro. (It only allows one so I chose Samba). I am able to access the drive on Windows 10 File Explorer. Did a pop-up asking for user and password? It's supposed to unless you enable Guest login as I have shown.

Also I got a pop-up on Edge that Network Discovery needed to be turned on, which I clicked the line and turned on.

Re: RT-AX86U cannot access harddrive

Madfable — Wed, 05 Feb 2025 19:15:14 GMT

Yes, after I put in credentials I get that error.

Other than enable guest login my settings are the same. Network discovery is on. I turned off all my firewalls.

Re: RT-AX86U cannot access harddrive

jzchen — Wed, 05 Feb 2025 19:14:45 GMT

Try admin admin. If not I'm afraid you'll need to enable Guest Login due to firmware bug...

Re: RT-AX86U cannot access harddrive

Aureliannn_ASUS — Thu, 06 Feb 2025 08:21:44 GMT

Hi @Madfable ,

We apologize for the delayed response due to the recent holiday, as we were out of the office.

Regarding the issue you encountered, we would like to confirm the following points:

In the router's FTP settings, verify the username and password for the shared hard drive, as well as file permissions. Ensure that the account you are using has read and write permissions. Please refer to the FAQ below for detailed settings. [Wireless Router] How to set up Servers Center - FTP Share | Official Support | ASUS Global
Temporarily disable the Windows Firewall and any third-party firewalls to see if this resolves the issue.

If the issue persists, please use the system to submit a problem report.

You can submit a feedback form Web GUI (http://www.asusrouter.com).
1. Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2. Find “Administration,” and tap “Feedback”
3. Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4. Read the agreement and click “I agree.”
5. Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

We greatly appreciate your understanding and cooperation.

Thank you.