Error in pairing with devices via “bluetooth” on the ZenFone Max Pro M2 (ZB631KL)

gomes.tisystemgomes.tisystem Level 1
editado junho 3 em Série ZenFone Max Pro

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X01BDA / ZenFone Max Pro M2 (ZB631KL)
  2. Firmware Version: QKQ1.WW_Phone-17.2018.2012.434-20201203
  3. Rooted or not: not
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): Bluetooth

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I cannot pair with devices (Bluetooth) there is always a problem and I get the message "Couldn't pair with PCMovel because of an incorrect PIN or passkey", this occurs with several devices, be it a headset or even the Xiaomi Mi TV Stick MDZ-24-AA. below is the screenshots of the error and device information



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