Selfies autoflip

ForaminifèreForaminifère Level 1
Modifié (septembre 2020) dans ZenFone 4 Series

When I take selfies, they are automatically saved as flipped even though the option is off (not only for videos, but also for photos)

Réponses

  • Hi Foraminifère

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/ 

    2. Your current firmware version

    Settings>System>About Phone>Software information

    If you try to update to the latest version, does the issue still persist?

    3. Does the issue appear after any system/apps' download or update?

    4. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well?

    Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.

    5. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

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