yoonlimMember Level 1
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In safe mode "Asus Optimization" service can not be started. You may try it at you end and let me know the answer.
Hi, It is not solution by using restarting the ASUS Optimization service or toggle F7. We need Asus team to look into this issue and solve it. Thanks
And i found out restarting the ASUS Optimization service or toggle F7 will bring back the backlight. I think it is related to driver/software issues rather than hardware issues.
Hi, Entered safe mode the backlight does not work at all (including all the hot key). Thanks
Yes BIOS is 205, and all the windows updated has been completed. The issue is similar to https://zentalk.asus.com/en/discussion/37412/backlight-not-coming-back-on https://zentalk.asus.com/en/discussion/comment/129299 Attached is the video link, Keyboard backlight will off while inactive for around 1 min, move mouse or…