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rjay

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rjayMember Level 2

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rjay
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  • rjay
    Thank you for letting us know that the solution was to buy a phone from a different company!
  • rjay
    Like I said.... this is why you are better off doing a claim with your bank.
  • rjay
    They will tell you to send it in for repairs, only to send you a bill for $300 after a month saying the damage was induced by the customer and is not under warranty. File a claim with your bank. Good luck.
  • rjay
    Look at my posts and see my recommendation.
  • rjay
    Call you bank and file a claim if your warranty claim was denied. Explain to them the product is under warranty and asus REFUSES to fix it. Keep your phone just in case. The bank may require you return the phone in order to receive your claim. Keep all copies of your email, and make sure to take good pictures of your phone…
  • rjay
    How about a phone that actually works??
  • rjay
    You completely missed the point ronald..... It wasn't about the physics of glass, we ALL know that if you bend glass, it breaks.... The point was about how the ROG II has a cheap display. Also, no one mentioned anything about a BEND, we are talking about PRESSURE. Those are two COMPLETELY different things!! If I press my…
  • rjay
    It doesn't matter who you buy it from, or even where you are staying. Ff you purchased the item online from a retailer, then there is a record of the transaction. What will happen is, your bank will refund you the money by taking money out of the flipkart merchants bank account (essentially acting as a refund). From there,…
    in Hardware issue Comment by rjay July 2020
  • rjay
    Excellent decision friend! I am actually in shock that they released a ROG III so quickly right after the ROG II. There are still some serious issues that never got fixed, I won't be surprised if the ROG III flops too.
  • rjay
    File a claim with your bank, it's as simple as that. If you send it in for repairs you will wait more weeks just for them to tell you that you caused the problem and you need to pay for the repairs. See my thread, lots of others have complained with the same issue.
    in Hardware issue Comment by rjay July 2020
  • rjay
    Just buy a new phone, see my posts on why the service center is useless. Lots of other people went through the same BULLSHIT!
  • rjay
    Your phone has a hardware defect, I went through the same exact thing. Please see my post, and you will understand why your best bet is to file a claim rather than send it in to repair. Consider these two paths: 1) You decide to send in your phone for repair. You will send it and you won't hear anything back for 2-3 weeks.…
  • rjay
    It's really sad honestly, that ASUS's solution to their garbage thermal setup is by including an external cooling fan, which doesn't do shit anyway. What's even more sad is that as more of these phones continue to blackout permanently, ASUS is charging people to fix something that is the manufacturer's fault. I would have…
  • rjay
    It's not opinion, its facts. Your phone and your service SUCK!!! Censor me all day I really don't care lol, people still get the message, and I'm going to continue to encourage people NOT to waste money on a phone that's backed by a cheating company.
  • rjay
    "Pressure too much on the screen can cause the inner display to be broker" lmao, sounds like excuses. If a phone screen cracks because of slightly more pressure, then it is a CHEAP screen. I've dropped Samsung phones on accident face down and half the time nothing ever happened. This phone would probably crack into a…
  • rjay
    Hey man! Sorry to hear that, this is EXACTLY what I went through as well. Let me guess, the ASUS repair center was in Grapvevine, Texas right? Yeah they (ASUS) don't honor their warranty worth a shit. What is clearly a manufacturing problem is suddenly turned into a CID (Customer Induced Damage) because they scratch your…
  • rjay
    I had two ROG IIs. The first one had a black screen after a month, it was the 12GB RAM 512GB gloss version. ASUS refused to fix, and I filed a claim to get my money back rather than paying their bullshit charge. I gave them a second chance and ordered the 12GB RAM 1TB matte black version. The screen went black in less than…
  • rjay
    I'm so sorry to hear that man. I'm really pissed right now for you. I saw that the ROG III was announced, and immediately after I laughed and purchased a OnePlus 8 Pro (which by far is a much better phone than the ROG). I have had no problems since. Call your bank and file a claim, there is no point in sending this in for…
  • rjay
    Why did you pay? You should have disputed this with your bank, that way instead of getting back a phone that got torn open apart just to be fixed, you could have gotten your money back for a brand new phone (you would have also gotten a spare charger,case,cooler,etc). ASUS basically just came up an extra 200-300 dollars on…
  • rjay
    This was the repair center in Grapevine Texas. They sent a picture of the "chip" and I just received the phone today. What a fkin joke, the picture they sent me vs what I actually see are different in the sense that in the picture they took it in a way where it made the "chip" look as bad as it can possibly be. Now that I…
  • rjay
    You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't…
    in DISPLAY BROKEN Comment by rjay June 2020
  • rjay
    You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't…
    in DISPLAY BROKEN Comment by rjay June 2020
  • rjay
    You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't…
    in DISPLAY BROKEN Comment by rjay June 2020
  • rjay
    You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't…
  • rjay
    Updating everyone here, they tried to charge me over $300 to fix the phone. They sent me an image of a little "chip" on the side of the phone near one of the air triggers, and are claiming that chip is the reason why the display doesn't work and the battery doesn't charge. The phone was not sent with a chip on the side,…
  • rjay
    You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't…
  • rjay
    You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't…
  • rjay
    GUYS, I JUST WENT THROUGH THIS, PLEASE DO NOT SEND TO RMA. THEY WILL HOLD YOUR PHONE FOR WEEKS AND TELL YOU THAT YOU HAVE TO PAY BECAUSE IT IS OUT OF WARRANTY BECAUSE OF CUSTOMER INDUCED DAMAGE. THEY ARE A BUNCH OF FKIN LIARS, PLEASE LISTEN TO ME. DISPUTE THIS WITH YOUR BANK AS QUICK AS YOU CAN, AND EITHER PURCHASE A NEW…
  • rjay
    SAME EXACT THING HAPPENED TO ME, PLEASE READ MY POST. THEIR RMA CENTER SAID IT WAS OUT OF WARRANTY AND WAS A CUSTOMER INDUCED DAMAGE. WHAT FKIN BULLSHIT!!! I SIMPLY DISPUTED THIS WITH MY BANK, AND THEY WILL HANDLE IT. I DON'T KNOW IF I WILL EVER PURCHASE A PRODUCT FROM THIS SHIT COMPANY AGAIN.
    in DISPLAY BROKEN Comment by rjay June 2020