ASUS - ZenTalk

elsafty_hisham · 01-20-2021

System: Windows 10 Home 64bitBattery or AC: bothModel: Zenbook 15 UX534FTCFrequency of occurrence: Reset OS: NoScreenshot or video: No========================Detailed description：I sent my laptop to service center for camera issue where they replaced...

elsafty_hisham · 10-27-2020

System: Windows 10 Home 64-bitBattery or AC: AnyModel: Zenbook 15Frequency of occurrence: ContinuousReset OS: Screenshot or video: ========================Detailed description：I purchased zebook 15 laptop couple of weeks ago and all was OK. Today I l...

elsafty_hisham · 01-21-2021

@Blake_ASUS I understood from service center engineer that changing screen/camera doesn't open laptop and touch keyboard cables! Weird, but it is the message I got; which means I will have to wait 3 more weeks to get spare part if it is a HW issue ag...

elsafty_hisham · 11-03-2020

LiviuIt is normal to see 2 entries in device manager for the webcam. View postThis is weird! All references I came to didn't show two entries for camera. Also Blake_ASUS mentioned it is only possible with some models that do have two cameras.

elsafty_hisham · 11-02-2020

Blake_ASUSHello elsafty,Thank you for the clarification.Have you tried to let it search automatically for the update?Thank you. View postYes of course, I tried all I believe!Anyway, I did reset for Windows to bring back device to factory settings, an...

elsafty_hisham · 10-29-2020

Blake_ASUSHello elsafty,May I know the exact model name? UX5....?And some model, there are 2 separate camera, one for Windows Hello, and one is for video calls.I'm not sure if we put camera driver on our website....usually we don't..so which one did ...

elsafty_hisham · 10-27-2020

Here is screenshot how it looks in Device Manager. I also noticed a slight difference in hardware id for both (MI_00 for Realtek camera, vs MI_02 for Windows camera). Not sure if this changes anything though!

ASUS - ZenTalk

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Keyboard backlight is not working anymore after sending to service center

Camera video is upside down, and camera shows up twice in Device Manager

Re: Keyboard backlight is not working anymore after sending to service center

Re: Camera video is upside down, and camera shows up twice in Device Manager

Re: Camera video is upside down, and camera shows up twice in Device Manager

Re: Camera video is upside down, and camera shows up twice in Device Manager

Re: Camera video is upside down, and camera shows up twice in Device Manager