alammahbubMember Level 1
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They test/diagnose my device while I'm waiting in there service center(ASUS Main service center: Global Brand Private Limited, 65, Lake Circus, Kalabagan, Dhaka-1205) physically . As they think it is not curable or, replacing motherboard cost same as new device. So they didn't receive my product(for repair officially) and…
I asked them for the RMA no and they said as they didn't receive my product for repair there is no RMA no. But, instead they said my product serial will serve the purpose. ASUS TUF Gaming FX504 , Gaming NB , Serial Number : J8NRCX01D09432B , Purchase Date : 2018/10/04 Thanks for your reply.
They said CPU sorted, i've to change Motherboard. And motherboard is not changed as they said it is not available in Bangladesh.