GEEK_ASUS
Member ZenCare
Comments
-
Hi @errolsoledad , Let's completly uninstall then reinstall Armoury Crate to the latest version. Please refer to the link to find Armoury Crate Uninstall Tool. => Armoury Crate - Support (asus.com) After you select your Windows version, the Armoury Crate Uninstall Tool should be the 3rd download link. Then you can go to… -
Hi there, We've forwarded this issue to related department already. It will take a while to verify new BIOS truly resolve this issue. Once the engineer provide the update schedule, we will let you know ASAP. Sorry for the inconvinience.
-
Hi there, Here we mainly discuss laptop related issues. For your zenscreen issue, please refer to below to contact call center to have further technical support. Thank you.
-
Hi @AverageSpice , @Ahmed_Sa , Please check your PM. Thank you.
-
Hi there, Thank you, the BIOS is the updated version. If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system, learn more about Windows 10 - How to reset the system and remove all of my personal files Windows 10 - How to reset the system and keep my…
-
Hi @Magnus Wraith , Please chech your PM. Thank you.
-
Hi there, May I know your BIOS version? Is the BIOS updated to the latest version? Thank you.
-
Hi there, Here we mainly discuss issues regarding laptop. For the motherboard issue/question, pleae refer to below and contact local call center to have further assistance. Thank you.
-
Hi @yeulagitakg , Please check your PM. Thank you.
-
Hi there, I am asking our team to check with BIOS team when we can get the update BIOS. When I get the confirm release schedule, I will let you know. Sorry for the inconvinience. Thank you.
-
Hi @yeulagitakg , Please provide the model name of your unit. And your issue are FN+UP/DOWN stopped working or SN look like SSN12345678901234567? Thank you.
-
Hi there, May I know your model name? For the intel SST driver, please unintall the driver you are using, then refer to below link to download and install again. ROG Zephyrus M16 GU603 | 2021 ROG Zephyrus M16 | Gaming Laptops｜ROG - Republic of Gamers｜ROG Global (asus.com) Thank you.
-
Hi @guruprasathnatesan , Please check your PM. Thank you.
-
Hi there, I would suggest you leave the 3 partition untouched. But basically,removed it won't affect the warranty. Please note that if you send back service center, the technician will reinstall back to original Windows 10. Thank you.
-
Hi @KrishU , Please check your PM. Thank you.
-
Hi there, When ASUS built the system, the partions were created to back to the original version of Windows. If your unit is still in warranty and have issues of Windows 11, you still can go to service center to rebuilt the system back to original Windows 10. Thank you.
-
Hi @jainjjohn , Please check your PM. Thank you.
-
-
Hi there, If your order is from ASUS eshop and automatically canceled, please refer to below link to contact local call center and they will forward to the team handling eshop issue. Thank you.
-
Hi there, I would suggest you use MyASUS to do self diagnosis. If still could not resolve the issue, please contact sevice center to have further inspection. Thank you.
-
Hi @After4ever , Please check your PM. Thank you.
-
Hi there, The temperature range is still under normal range. If you still have concern, below is the stroubleshooting steps for fan issue. For your reference. [Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop | Official Support | ASUS Global Thank you.
-
-
Hi @monocrome , Please check your PM. Thank you.
-
Hi @njhtran , Please check your PM. Thank you.
-
Hi there, Sorry to hear your issue. Based on the spec, the unit could not support display port output. ASUS TUF Gaming A15 - Tech Specs｜Laptops For Gaming｜ASUS Global Thank you.
-
Hi there, Please refer to below to find unit's serial number. How to find Product Serial Number (asus.com) Thank you.
-
Hi there, From the website, BIOS 310 is the latest version. FX506HCB - Support (asus.com) If the above steps not work, I would suggest contact service center to have further inspection. Thank you.
-
Hi @shanmuga1238 , Please check your PM. Thank you.
-
Hi there, Please update your BIOS to latest version. Also, when uninstall the Armoury Crate, please use the Armoury Crate Uninstall Tool. You may refer to below to find the uninstall tool. Armoury Crate - Support (asus.com) After completely uninstall, then reinstall to the latest version. Thank you.