Cideburns
Member
Comments
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2 or 3 weeks. The store wanted to see the issue for when they send back to ASUS as 'faulty'. So I showed them MMS not sending or receiving.... then; no problem, refund given -
FYI: I took my ROG 5 back to JB HiFi for a full refund
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I just received an e-mail from ASUS Service Australia Support : "Thank you for your patience and please refer to this update on this issue with MMS. According to the ASUS HQ, there will be a firmware update to rectify the issue. Unfortunately, there is no ETA on the firmware release, but will keep updated once more…
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I just did a complete factory reset and started again from scratch Still no-go with MMS messaging with Optus SIMs I even tried with 2 different Optus SIMs (I wanted to try one with 5G capable/enabled), still can;t send or rec MMS messages
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Any success with your ASUS and Optus? I'm considering returning mine to JB Hi-Fi for a refund. I'm not getting anywhere with ASUS support (except them suggesting to send it away for warranty repair)
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I haven't done a factory reset. Let us know if you do it and if it helps
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Yep, if I put my Optus SIM in my old Samsung Galaxy S9, it sends and recs MMS fine. But No-Go in the ASUS phone
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Me too. Yet I'm hoping it's something simple that we've missed or isn't standard that we could simply change
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I wonder if it's something specific to Optus and the default APN settings? Maybe something in the MMS APN settings needs to be changed?
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ASUS Support replied and told me I can send my new phone away for Warranty repair 🤨 Yet I'm not too keen on that, as I will then be without a phone for how who knows many weeks? When all that is likely needed is a firmware update or Message setting changed
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I have the same issue. I am using ASUS ROG 5 I put the same SIM in a Samsung galaxy and MMS send and receive fine Yet with my SIM in the ROG 5, they fail to send, or I see only a download button when I receive them. When I tap the download button, it spins but never downloads
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I have now logged a case to ASUS Support via their webform
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We haven't yet. Googling our issues brought me here (and to the other post that was closed, yet not resolved)
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I'm in Australia - Using Optus network. My partner, she uses Telstra. We both have the same MMS issue when using our ROG 5 phones. Put the same SIMs in another handset (e.g: Samsung) and MMS works.
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This is what I see if someone sends me an MMS. If I tap the little download button, it just spins, yet never downloads. If I try and send an MMS it just fails with a message: "Not sent, tap to try again."
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my partner and I have exactly the same issues! I'm on Optus and she is with Telstra. Talking to our providers has been no help. Both our SIMs send and rec MMS fine in other old devices, yet fail in the ROG 5 devices. Strangely though, when on WiFi (at home) MMS can be sent and received. Yet when we are out-and-about on…