Camera cannot flip. Please make sure there is nothing obstructing it.

hsaxena502hsaxena502 Level 1
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ASUS6Z
  2. Firmware Version: WW-17.1810.2007.165
  3. Rooted or not: Not
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


It's been 5 months, I am using this phone and all of sudden I am getting an error today "Camera cannot flip. Please make sure there is nothing obstructing it.". Nothing changed to my knowledge.

I have tried removing the back cover, it didn't work.

Panorama shot works and while clicking panorama shot, the camera is moving.

I have tried rebooting multiple times.


  • I was able to fix the issue by removing the tempered glass.

  • paras0710paras0710 Level 2
    edited July 2020

    Asus will not accept it is software problem with proximity sensor. Even when sensor hardware is fine it always show near. Sane happened with me on .165

  • My phone had a fall from waistline height. Proximity sensor working fine immediately after that. My first thought after that fall to check camera. Lets see if it remains to work fine or not.

This discussion has been closed.