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Call quality issue even after WW-16.1220.1906.167 update

paras0710
Rising Star II
Call quality audio from earpiece speaker is still bad at full volume even after  latest 22 July 2019 update version WW-16.1220.1906.167. call quality at 75% volume is OK but at full volume the audio distorts especially if the person you are talking to is standing somewhere there is background noise (like other people is talking in background or music is playing in background) that background noise becomes wavy/screechy/distorted and even make person voice inaudible.
28 REPLIES 28

Kris_ASUS
Community Manager
Community Manager
Thanks for your feedback. Does this scenario always happen?

paras0710
Rising Star II
Kris_ASUS said:
Thanks for your feedback. Does this scenario always happen?
Yes that is why i always keep my call audio volume at 75%. The distortion is in both Volte HD calls and normal non  Volte calls.

kooldude7285
Rising Star II
its much better but still the issue is still there.. guess cheap plastic earpiece.. 

paras0710
Rising Star II
its much better but still the issue is still there.. guess cheap plastic earpiece.. 
I dont think so because when in stereo mode @ max volume earpiece produces very loud and clear audio.