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ScreenPad problems

Osouk365
Star II
System: windows 10
Battery or AC:
Model: zenbook flip ux563FD.303
Frequency of occurrence: permanent
Reset OS: yes
Screenshot or video:
========================
Detailed description:

I recently purchased a new Zenbook flip (refurbished). Since I first started using it, the ScreenPad has just been a copy of the main screen but in its side. I have installed all the drivers (I think) and followed all instructions. I don't know what to do as I can't seem to download or install screenxpert? When I click install on a batch file(??) it briefly goes black them nothing. I really don't know what else to try and really don't want to return it again!!
4 REPLIES 4

Osouk365
Star II
8d273b95-5051-444f-b5d3-078dd28d9e2c.jpeg
This is a screenshot

Osouk365
Star II
d640b045-2966-46e1-bada-4464323194eb.jpeg
bf10ca71-7a62-4d1a-841f-aaaa08fa2c40.jpeg
My attempts to try and sort this out!

Osouk365
Star II
2855b704-bfdb-40b2-82e4-b149cc304dc1.jpeg
When I have tried to install it it comes up with this message!

Blake_ASUS
Community Legend II
Hello Osouk365,
Your device is equipped with screenpad 2.0 directly, so no need to upgrade anything.
And that's very likely things starts to get messed up...
I would suggest you to reset the whole OS firstly, please follow below FAQ
Windows 10 - How to restore the system to factory default settings? | Official Support | ASUS GlobalThen please follow below FAQ to install all Screenpad 2.0 drivers back.
Please noted that the "installation order" must be followed !
[Notebook] How to fix the ScreenPad 2.0 problems when it is not working properly on my ASUS notebook...
And here is a introduction of Screenpad 2.0, to let you understand more of how to use it.
[Notebook] ASUS ScreenXpert (Screenpad 2.0) - Introduction | Official Support | ASUS GlobalThank you.