[Max Pro M1 ZB602KL] (A10 V424) Bass Disappear/PUBG HD/Call of Duty HD

[uspenskiy_ua]

Please tell us some basic information before asking for help:
Model Name:ZB602KL
Firmware Version:QKQ1.WW_Phone-17.2017.1911.407-20191223
Rooted or not:No
Frequency of Occurrence:Constant
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
I would like to report a bug that removes bass from sound. Steps to reproduce it:
Every time i reboot phone and instantly (as fast as i can) start playing music - sound quality is perfect with full bass. After approximately five seconds of playing music - bass suddenly disappears, sound quality drops. Moreover it behaves the same for both bluetooth and jack audio.
It seems as if some additional equalizer settings are applied later in boot process - but i don't have any equalizer app installed on my phone.
Steps i took to resolve the issue:
Reset app settings
Tried safe mode - but there is no music player so doesn't count
Reset to factory settings
Therefore I would like to record and submit logs from my phone and fill a bug - can you please advise how can i do that.
Thank you in advance for your help.

[abhaykrishnan02]

Christine_ASUS

Hi abhaykrishnan02 & viraj65.dey

Thank you for your asking. Kindly provide the information below so that we could better assist you.

1. Is your current firmware version WW-17.2018.2004.424?

Settings>System>About Phone>Software information

2. Does the same issue appear with earphones and loud speaker, too? Or only normal calling will have the issue?

3. If you take off your phone case, does *after calling two to three times my issue has been resolved* still happen?

View post

I'm facing this problem after updating to april security patch

[viraj65_dey]

Hello Christine_ASUS ,
My Phone has passed all the smmi test , but the problem still continuous and baseless sound is coming from the AUX and Bluetooth headset .
My firmware version is 17.2017.2006.429
I have noticed one more thing that when I'm in a phone call and playing something behind the call, the audio is clear and everything is ok but the moment I end the call the sound again goes BASELESS.
Please help and provide a solution ASAP.

[Christine_ASUS]

Hi viraj65.dey
Thank you for your reply. The issue of bass is now under investigation. Sincerely apologize for any inconvenience caused. 

[viraj65_dey]

Hello Everyone,
I just found a solution to this problem
Just watch this video and follow the instructions carefully and your baseless problem will be solved in firmware .429 and .429
the website is not allowing me to insert link so here is the screenshot of the video.


viraj65.dey
VIRAJ DEY