ROG Phone 2 Auto Restart 2 times and freezes

[adityathorat99]

I have been using this phone for past 5 months and everything was perfect but the recent 2 updates screwed the phone and now whenever i start any game, it just randomly restarts itself 2 times. Also it freezes while using any app, the screen just turns black for no reason. Some are saying that this is hardware issue but I'm sure its not, because from the recent updates these things are happening. Please give me any soln or any update that'll fix this issue.

[ronald1985]

adityathorat99

https://zentalk.asus.com/en/discussion/comment/98222#Comment_98222

This issue started after the system update. And I've noticed one thing that whenever i start any game it restarts fr 2 to 3 times simultaneously, also when I connect it to the charger it does the same. I've tried new ROG 2 charger but same thing happens but, if i use another non Asus charger it works fine. Before the update it was running very very smooth now i cant even open whatsapp while its charging or play any game at any time. Tell me what should I do..?

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What happens if you used a charger that did work and play games? Does it restart then?

[adityathorat99]

ronald1985

https://zentalk.asus.com/en/discussion/comment/98429#Comment_98429

What happens if you used a charger that did work and play games? Does it restart then?

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Yes it does. The other charger only helps it to keep charging without restarting. But if you start any game , then it restarts and heats up.

[psgbharathi]

ronald1985

https://zentalk.asus.com/en/discussion/comment/98429#Comment_98429

What happens if you used a charger that did work and play games? Does it restart then?

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I am also facing the same issue along with the so many users.
Believe me I have tried factor reset thrice, downgraded to all the stable version of A10 and reverted back to A9.
There is no help at all, it will restart or black screen whenever I play games or do heavy thing. But it's only happening if I use phone while charging.
It's so frustrating I can't even use the wtsapp.

Like zenfone6 update.167, Rog2 A10 update triggered malfunctioning of the motherboard I believe.

Take your device service center.
I have to do tht also once I reach my home country India.

[adityathorat99]

psgbharathi

https://zentalk.asus.com/en/discussion/comment/98430#Comment_98430

I am also facing the same issue along with the so many users.

Believe me I have tried factor reset thrice, downgraded to all the stable version of A10 and reverted back to A9.

There is no help at all, it will restart or black screen whenever I play games or do heavy thing. But it's only happening if I use phone while charging.

It's so frustrating I can't even use the wtsapp.

Like zenfone6 update.167, Rog2 A10 update triggered malfunctioning of the motherboard I believe.

Take your device service center.

I have to do tht also once I reach my home country India.

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Not a single person from the Asus Team has Responded.. what the hell..!! I am thinking of selling my phone. In just three months this is the situation..!!!

[ronald1985]

adityathorat99

https://zentalk.asus.com/en/discussion/comment/98615#Comment_98615

Not a single person from the Asus Team has Responded.. what the hell..!! I am thinking of selling my phone. In just three months this is the situation..!!!

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There's plenty of post about this issue, that has a response from ASUS.
If you haven't already done so, please do a factory reset with no apps install and see if it still happens.
If it still happens after resetting and nothing is installed, then the advice is to take your phone to the service centre.