Zenfone 5Z Mobile Radio Power OFF

[chrymt]

Hello Friends,
Suddenly I lost Mobile network and calling facility on my Asus Zenfone 5z. I recently upgraded to Android 10 so I thought it is a bug. But I did factory reset and even downgrade to Android P by following guidelines in Asus website but Mobile network issue persists. I can't call or use Mobile network!!!
The SIM perfectly works in any other phone. However if I put any SIM in my Asus Zenfone 5z the issue remains same.
After dialling *#*#4636#*#*, I found Mobile Radio Power is OFF. I can easily toggle it to ON but it reverts back to OFF immediately. The issue persists even I restarted my device in SAFE mode, turning Aeroplane mode ON/OFF every possible option.
Currently I again upgraded it to Android 10 but same issue.
Any help?

[AmitGarde]

Muheet

android 10 latest update ....asus 5z....same issue here.....i reset the networks after reseting i lost networks....it is coming and going...networks are on or off......unstable i tried evwry ppsible option factory reset.....now i dont knw what to do...i m frustrated.....please anybody has solution will b appreciated.....please let me know if its software issue or hardware....thanks

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After trying various several steps if your issue still exists than it seems its most probably hardware issue as antennas may have been loosen up having connections with sim tray
I recommend you to kindly take your device to nearest service centre for examinations and fixes
Note:- dont forget to backup your imp data before you submit your device to service centre
thanks! 😊

[vineet_ohol]

same issue since 2 weeks. its as good as i dont have a mobile phone. I have spent so much time to get a fix but nothing works. ASUS has proved to be a poor decision to own. i have a 5z. I am always going to steer away from every electronics that has direct or indirect relation to people who cant open their eyes wide