Zenfone 3 Laser Charging Port Problems

[knytmere]

Model: ZE552KL
RAM: 4GB
Firmware/App Version: 7.1.1
Location: Manila
Frequency of Occurrence: 4 times
Rooted: No
App Name:
Description: My phone wont charge unless i turn it off and plug the charger

[Christine_ASUS]

Hi christian.arias
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Clean your charge port with compressed air can
2. Please try "the Factory Reset" 
Setting>System>Reset>Factory data reset
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
3. If the situation remain the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs