This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Sim Card "No Service" Status after the System Update [ZB555KL]

Jorel
Star I
Basic Information;
Model Name: ASUS_X00PD
Firmware Version: WW_Phone-15.00.2005.120-20200428
Rooted or not: Not Rooted
Frequency of Occurrence: Since the Update of Software
APP Name & APP Version (If your issue relates to the app): It's same sceneraio with safe mode, "no service" status.
I have already tried switching sim cards with different mobile phones and it is working very well and have a good connectivity.
screenshot-20200707-104334.jpg
screenshot-20200707-104313.jpg
screenshot-20200707-104408-1.jpg
screenshot-20200707-104414-1.jpg

17 REPLIES 17

AJ1
Rising Star II
Jorel

I've tried all those troubleshooting tips including factory data reset but sadly "No Service" status re-appears. And here I am, started over again.

screenshot-20200707-220346.jpg


View post
You can also try to replace your sim cards with the new sim card from providers, generally it helps

Jorel
Star I
AJ1

https://zentalk.asus.com/en/discussion/comment/95158#Comment_95158

You can also try to replace your sim cards with the new sim card from providers, generally it helps


View post
I already did but it didn't work.

Jorel
Star I
Christine_ASUS

Hi Jorel

Kindly refer to the link as the latest firmware version WW-15.00.2007.122 download spot:

https://www.asus.com/Phone/ZenFone-Max-M1/HelpDesk_BIOS/

Does the situation remain the same after the firmware update?


View post
screenshot-20200718-083730.jpg
Yes, the situation remains the same after the firmware update.

AJ1
Rising Star II
Jorel

https://zentalk.asus.com/en/discussion/comment/97112#Comment_97112

I already did but it didn't work.


View post
which android version you are using? If you are using android 8, then please upgrade to Android 9. if on android 9 it gets same then, there may be sim card slot reader issue, for this then only asus service can provide you the solution.

aritrakarstbs
Star I
Even I am facing the same problems as mentioned by jorel since the update (I have the same phone model as jorel) and am also finding an abnormally long charging time and excessive heating of the device while charging since the update . I have tried all the above solutions given by Christine too but have not found it fruitful. Please help
-Aritra