New update 17.0240.2007.27 , one of the worst updates ever, Don't update your phones!!

[la10sooony8002]

This update is the worst update ever. My phone is hot like a toaster. I can't even hold my phone for more than a minute since the update. The heat coming out of the phone is unbearable. Please fix it.

Don't update your phones guys. Don't.

[BlueHunt]

mohdashrafsharifuddin

@Gustav_ASUS , i got a reply from ASUS support earlier saying if clearing FOTAService doesn't work, i can backup data and reset my phone to factory default.

This is time consuming and not convenient. Should there be a fix by ASUS for this? Should we wait for further clarification from ASUS on this?

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exactly!!
why should we perform hard reset for an issue like this? performing a hard reset is a time long process. If performing hard reset is the solution then I must say they are ruining the User Experiences. This is very bad. You can't opt for hard reset every now and then. Fix it from your side Asus, its not our fault that the system update is getting failed. We did what we could as per our capabilities by clearing the cache and data of the FOTAService system app, but providing further support by saying to perform hard reset after taking full backup, that is COMPLETELY UNACCEPTABLE.

[iqbalksah]

Tech_Talk

https://zentalk.asus.com/en/discussion/comment/97267#Comment_97267

exactly!!

why should we perform hard reset for an issue like this? performing a hard reset is a time long process. If performing hard reset is the solution then I must say they are ruining the User Experiences. This is very bad. You can't opt for hard reset every now and then. Fix it from your side Asus, its not our fault that the system update is getting failed. We did what we could as per our capabilities by clearing the cache and data of the FOTAService system app, but providing further support by saying to perform hard reset after taking full backup, that is COMPLETELY UNACCEPTABLE.

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LOUDER !!!

[ronald1985]

iqbalksah

https://zentalk.asus.com/en/discussion/comment/97273#Comment_97273

LOUDER !!!

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Tech_Talk

https://zentalk.asus.com/en/discussion/comment/97267#Comment_97267

exactly!!

why should we perform hard reset for an issue like this? performing a hard reset is a time long process. If performing hard reset is the solution then I must say they are ruining the User Experiences. This is very bad. You can't opt for hard reset every now and then. Fix it from your side Asus, its not our fault that the system update is getting failed. We did what we could as per our capabilities by clearing the cache and data of the FOTAService system app, but providing further support by saying to perform hard reset after taking full backup, that is COMPLETELY UNACCEPTABLE.

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I got the update through FOTA fine and the only difference between my phone and your phone (which doesn't work) probably have some settings which may be preventing it. ASUS are not saying to restore to factory settings just to get you guys upgraded, it's to get an idea of where the problem lies.
If you also think about it, how can ASUS push updated firmware if you're having problems with FOTA and you don't want to update manually. The phone will not magically just update itself overnight if nothing or no investigation is being done about it.
The other thing is, does your back cover of the phone say "Tencent" anywhere as there is incompatibility between those phones and the WW firmware.

[iqbalksah]

ronald1985

https://zentalk.asus.com/en/discussion/comment/97300#Comment_97300

https://zentalk.asus.com/en/discussion/comment/97273#Comment_97273

I got the update through FOTA fine and the only difference between my phone and your phone (which doesn't work) probably have some settings which may be preventing it. ASUS are not saying to restore to factory settings just to get you guys upgraded, it's to get an idea of where the problem lies.

If you also think about it, how can ASUS push updated firmware if you're having problems with FOTA and you don't want to update manually. The phone will not magically just update itself overnight if nothing or no investigation is being done about it.

The other thing is, does your back cover of the phone say "Tencent" anywhere as there is incompatibility between those phones and the WW firmware.

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Thanks for your explaination. Back of my phone Republic of Gamers. WW set. I just brought last month

[BlueHunt]

ronald1985

https://zentalk.asus.com/en/discussion/comment/97300#Comment_97300

https://zentalk.asus.com/en/discussion/comment/97273#Comment_97273

I got the update through FOTA fine and the only difference between my phone and your phone (which doesn't work) probably have some settings which may be preventing it. ASUS are not saying to restore to factory settings just to get you guys upgraded, it's to get an idea of where the problem lies.

If you also think about it, how can ASUS push updated firmware if you're having problems with FOTA and you don't want to update manually. The phone will not magically just update itself overnight if nothing or no investigation is being done about it.

The other thing is, does your back cover of the phone say "Tencent" anywhere as there is incompatibility between those phones and the WW firmware.

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FYI, performing a hard reset doesn't let Asus know where the problem is happening. Its just a general method by which most of the time, other issues usually get fixed.
I know how Asus works on issues like these.
To know the issue better, Asus asks users to provide System Log files which only actually provides all the detailed information on any issues happening on that device.
And I know the difference between the Tencent version and the Global WW variant. A FOTA is SKU specific service which gets pushed to the right SKU devices in batches and therefore no clash among different SKUs happen. I have applied 3 FOTAs till date since I bought this phone and there was no such issues happened until with this .27 version.