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Kamera blur

bocha102
Star I
Asus tolong masalah ini kenapa ya.. tiba-tiba saja kamera blur dan ga bosa fokus Ada yang alami masalah kayak saya tidak..??
11 REPLIES 11

tantiyarohit56
Star II
Christine_ASUS

Hi friends

Thank you all for your asking. I have try my ZE620KL yet didn't encounter the same issue. Please try some stay at home tip below

1. Your current firmware version

Setting >System>About Phone>Software information

If you try to update to the latest version, does the issue still remain?

2. Does it appear on the stock camera only or other camera app like Instagram as well?

We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install camera apps and check again.

3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

4. SMMI test

Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test

If any of the SMMI test fail,please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

5. Also, please try "the Factory Reset"

Settings>System>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If you have any further queries, please do not hesitate to contact me.


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None of your methods work. I have work and i cant do it without my phone. Please fix phone or send me a replacement as soon as possible. My phone still has the warranty or whatever you say. I bought it in India and I live in france. If you can't service it, please send the replacement parts, I can fix phones.

Christine_ASUS
Community Legend II
Hi tantiyarohit56
Thank you for your reply. Since your device is still in warranty, plus you already try factory reset and the SMMI test is blurry, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs