Hiding my SSID can't connect

pptrs87pptrs87 Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: zb631kl
  2. Firmware Version: Version WW-16.2017.2005.092
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Normal broadcasting there's nothing wrong with the connection.

But, hide ssid i can't get through....

zenfone can't find ssid


  • Hi pptrs87

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Please add the hidden Wi-Fi by searching the SSID: Settings>Network & internet>Wi-Fi>Add network

    #How to connect to hidden wireless network (SSID)


    2. And check your Hidden network settings: Add network>Advanced options>Hidden network>Yes

    3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"


    If you have any further queries, please do not hesitate to provide me the video of the Wi-Fi connect process in Safe Mode.

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