Zenbook Pro Duo loose trackpad and grainy screen?

[prototype1981]

System: Zenbook Pro Duo UX581GV
Battery or AC:
Model:
Frequency of occurrence: Constant
Reset OS:
Screenshot or video: not allowed to post
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Detailed description：

Just got the Pro Duo and it's lovely, albeit hefty.
However there are two things which immediately annoy me. 
Touchpad - position etc is fine, but the pad feels loose towards the bottom. It has gotten to be really annoying in the past 24 hours when scrolling and double tapping etc. Is this normal?
Also the grainy screen - I thought this was just something to expect but on Amazon, ASUS have left a comment on one user's review specifically about the grain:
"Sorry for the issue on your unit(s), however, our records show we have now rectified the issue and we hope you enjoy the ZenBook Pro Duo. If you do experience any further issues, please contact our ASUS support who will happy can assist you further."
So it makes me think that the issue should not be there. 
Any Pro Duo users out there please can you help. 
Thanks.

[prototype1981]

Just to post an update for any others who are browsing. It is getting worse and worse so if you have a similar trackpad, please don't keep it. Have the TV off and doing some work and the sound is infuriating.
This should not be happening on such an expensive laptop, but the quality control should also detect these things.

[Blake_ASUS]

Hello prototype1981,
Thank you for your feedback.
You may send your device to service center to check on your touchpad if you have further concern.
Your opinion has been reported.

[prototype1981]

Blake_ASUS

Hello prototype1981,

Thank you for your feedback.

You may send your device to service center to check on your touchpad if you have further concern.

Your opinion has been reported.

View post

Thank you for your reply. And is the grainy screen here to stay?

[Blake_ASUS]

Hello prototype1981,
It is as Liviu said, since we discussed earlier, due to touchscreen design.
Thank you.

[samuelaviv]

I have the exact same issue with my trackpad