ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[ronald1985]

psgbharathi

https://zentalk.asus.com/en/discussion/comment/70406#Comment_70406

@Anders_ASUS I am also facing the same issue.

phone is restarting only if I play games (pubg).

i did factory reset thrice. Nothing solved the issue.

kindly send me the tool?

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As per Gustav_ASUS comment, you should contact your local service centre.

Gustav_ASUS

PSA for people in this thread: Many cases so far point towards hardware related issues. If you're experiencing freeze/restart issues frequently, please get in touch with you local service center.

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[wilo_panda]

Hola yo presento el mismo el mismo inconveniente estoy en Whatsapp de pronto a cambio de aplicación a Facebook o a algún juego y se congela y se reinicia enseguida ya proble con la actualización de android 9 a 10 y sigue el mismo inconveniente se me reinicia al rededor de unas 10 veces al dia ya estoy desesperado no se que hacer.

[gonzaaa_92]

wilo_panda

Hola yo presento el mismo el mismo inconveniente estoy en Whatsapp de pronto a cambio de aplicación a Facebook o a algún juego y se congela y se reinicia enseguida ya proble con la actualización de android 9 a 10 y sigue el mismo inconveniente se me reinicia al rededor de unas 10 veces al dia ya estoy desesperado no se que hacer.

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Creo que tu unica opcion va a ser resetear a 0 el telefono (perderas todo, asique backupea tus documentos, contactos y fotos, las apps despues las descargas de la store). Cuando lo hayas reseteado y hecho el backup, empeza a descargar e instalar las apps.
Si haciendo esto, el telefono se te sigue reseteando, dudo seriamente que sea un tema de software y llevaria tu telefono a reparar.

[adityathorat99]

ronald1985

https://zentalk.asus.com/en/discussion/comment/91494#Comment_91494

• Do some deep cleaning of the hardware like USB ports, air vents, earphone/headphone jack
• Do a factory reset
• You can try going to Android 9 and see if that helps. In the past people were saying Android 9 performs better.

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I have reset my phone twice and also do deep clean.. but still the issue remains.. and downgrading the software should not be the solution. Just provide soltn with a stable update. Or check what is wrong and make it right. We didn't invest our money to ajdust these things.

[ronald1985]

adityathorat99

https://zentalk.asus.com/en/discussion/comment/91519#Comment_91519

I have reset my phone twice and also do deep clean.. but still the issue remains.. and downgrading the software should not be the solution. Just provide soltn with a stable update. Or check what is wrong and make it right. We didn't invest our money to ajdust these things.

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Of course you shouldn't downgrade, totally understand that. But not everyone is having this issue, so i think the problem is to know what is causing it first before it can be fixed. (i.e. i don't get this issue, but that's not helping you)
Therefore as per @Gustav_ASUS post, it was indicated to take your phone to service centre. It's on page 5 of this post.