Manual flip might be the problem, it has failed to detect the angle whether to capture image as front facing or just the angle where it has stopped during manual flip,
Try clearing the system app "Caliberate Camera Angle" this should solve the issue.
or make sure the camera flipped, if you are doing it manually.
• Camera module gets stuck when zoomed in or zoomed out
• Camera module gets stuck ,inverts colours and also tilts the image when camera is flipped.
• Camera in other apps also crashes (like whastapp , instagram, Google pay)
Frequency - 9/10 times when camera is accessed
Build - Latest 17.1810.2005.153
You guys have to fix this issue soon as camera was its main selling point and we users are unable to use basic social meda apps or do any scan upi payments in India.
Got it repaired at the service center in Hyderabad. The technician said he had to replace the camera module. When I asked him what caused the issue he wasn't sure and said that the camera board has shorted because of some heavy load on the camera.
However, I don't remember any of these extreme load conditions that my mobile could have gone through.
I would suggest anyone having this problem to visit the service center and get it repaired within warranty period.
ranathpodem
Level 2
Comments
Manual flip might be the problem, it has failed to detect the angle whether to capture image as front facing or just the angle where it has stopped during manual flip,
Try clearing the system app "Caliberate Camera Angle" this should solve the issue.
or make sure the camera flipped, if you are doing it manually.
Not only is the picture upside down, but have you noticed the smurf appearance (skin color is blue)?
Yeah, but I thought he might have coloured his face or some after effects might have applied like color tint , if not then I'm not sure
Yes. We unnecessarily speculate on something that the author of the original query should have correctly specified and described in advance...
If selfie is occasionally upside down and with inverted colors, it's probably a hardware problem with the camera cable.
I didn't added any filters to the picture. I just posted the picture how it came and thanks for ur response and do I need to visit service center?
Yup that would be the option, get it checked
I have the same problem. No new software update but suddenly this happens 7/10 times. This really gets irritating
This happens with back camera also. Any idea what the problem could be.
No filter applied. Used the default camera application
Same problem and line's
Asus 6z__ Not working camera black Display problem 😡😠😡
Asus 6z Camera problem
Camera open karne ke baad sirf black Display Aata Hai . Or camera ma line's Aate hai
Or kuch bhi option tuch nahi hota Sirf black he Black dikhata Hai 😠😡😡😠
Try some software troubleshooting:
Make sure your phone's firmware version is:
https://zentalk.asus.com/en/discussion/28328/200508-zenfone-6-zs630kl-in-17-1810-2005-153#latest
Next check under safe mode:
Hold power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
If above doesn't work you can probably factory reset your phone & try re calibrating your camera.
If still the results are same do visit the service center.
I tried checking in the safe mode and that does not work. Can you please mention the exact steps when you say re calibrate the camera.
To give a better idea of the issue
• Camera module gets stuck when zoomed in or zoomed out
• Camera module gets stuck ,inverts colours and also tilts the image when camera is flipped.
• Camera in other apps also crashes (like whastapp , instagram, Google pay)
Frequency - 9/10 times when camera is accessed
Build - Latest 17.1810.2005.153
You guys have to fix this issue soon as camera was its main selling point and we users are unable to use basic social meda apps or do any scan upi payments in India.
Attached is the video sample
Got it repaired at the service center in Hyderabad. The technician said he had to replace the camera module. When I asked him what caused the issue he wasn't sure and said that the camera board has shorted because of some heavy load on the camera.
However, I don't remember any of these extreme load conditions that my mobile could have gone through.
I would suggest anyone having this problem to visit the service center and get it repaired within warranty period.
it could be a mfg defect, good to hear that you got it replaced and covered in warranty
If you are very much sure that yourself had never messed with camera module / with any 3rd party app to suffice that "cam board got shorted"
I wonder what's going on with latest build ? ? then !
Let us know if in case it re-occurs