ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[adityathorat99]

Are you guys going to give any solution or just ignore it. I've been asking for a soltn. This issue is irritating. I have to unplug the charger again n again because it gets disconnected randomly. The apps crash and phone restarts randomly for no reason. And there is sufficient memory in the RAM to run the app. Thus issue is started from the recent FOTA update. Do resolve it soon. A gaming phone in which the games are not playing doesn't sound good.

[ronald1985]

adityathorat99

Are you guys going to give any solution or just ignore it. I've been asking for a soltn. This issue is irritating. I have to unplug the charger again n again because it gets disconnected randomly. The apps crash and phone restarts randomly for no reason. And there is sufficient memory in the RAM to run the app. Thus issue is started from the recent FOTA update. Do resolve it soon. A gaming phone in which the games are not playing doesn't sound good.

View post

Do some deep cleaning of the hardware like USB ports, air vents, earphone/headphone jack
Do a factory reset
You can try going to Android 9 and see if that helps. In the past people were saying Android 9 performs better.

[Gustav_ASUS]

PSA for people in this thread: Many cases so far point towards hardware related issues. If you're experiencing freeze/restart issues frequently, please get in touch with you local service center.

[mirajnilmegh]

I am using rog phone 2 tencent (8/128). I am also facing the same problem. Not only while playin, it’s restarting frequently while using other day to day app. When the screen come after a restart, it starts restart again. Updated software, did wipe reset but didn’t get solution. Don't know what is happening with my phone.

[psgbharathi]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/69888#Comment_69888

I will send you a private message with our log tool and instructions on how to use it so we can determine if you have a software or hardware issue

View post

@Anders_ASUS I am also facing the same issue.
phone is restarting only if I play games (pubg).
i did factory reset thrice. Nothing solved the issue.

kindly send me the tool?