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ZenBook UX camera stop working

Ioana
Star I
Hi,
I have a Laptop ASUS ZenBook 15 UX534FTC-A8263R bought this month, with Win10 Pro. Camera worked fine for several days, but today it is not working in Skype, Zoom, Camera apps - but works ok on facial recognition login!
In device manager, I see 2 cameras, with the same name (!), but one with manufacturer Microsoft, and the other Realteck. I tried disabling them, new drivers, restart, etc - no success.
Please advice.
Thanks,
Ioana
PS: also, google shows that there were previous questions on the same topic, but which were deleted. Please leave the questions, it saves time.
39 REPLIES 39

Blake_ASUS
Community Legend II
Hello aleksandra,
Please specify the model you own and the issue you encountered.
Thank you.

ebyan0606
Star I
Камера не работает

Blake_ASUS
Community Legend II
ebyan0606

screenshot-2020-07-02-23-25-00.jpg

screenshot-2020-07-02-23-25-27.jpg

screenshot-2020-07-02-23-05-50.jpg

Камера не работает


View post
HI,
Please kindly report your phone issue in below link
OthersThank you.

Zhou
Star I
Oh my!! I also met this issue, the camera works for several days and then now cannot be used in any apps. Also there are 2 cameras in device manager!

Zhou
Star I
Update: I tried to uninstall the cameras in device manager and then scan for hardware change, the camera will work for around 2s and then doesn't work as same.... Being crazy now