My VivoBook 14 reaches 100°C when charging

[swarajrajpure]

I'm having ASUS VivoBook 14 X412FJ with Windows 10 64-bit.
When I plug in the charger, even without any starting any application, it reaches around 100°C. I read in ASUS FAQ that updating BIOS might help. I had BIOS version 302 earlier, I checked for the latest version and it was 305, installed it but then my laptop would constantly go in deadlock, I remember it ran into deadlock for 4 times in half an hour immediately after updating the BIOS. So I'm on 304 now, at least now my laptop is functioning as it is supposed to, but I cannot use it while it charging! Also, when it's not charging now, I'm just using Firefox, its Core temp is showing around 50°C.
Its been just 3.5months since I've bought it! Please help!

[AnthonyLee_ASUS]

Hi @swarajrajpure , did you see the FAQ from this link? https://www.asus.com/support/FAQ/1015064/
If problem still occurred after you, we would suggest you to backup your data and send notebook for repair :

Choose your region | Official Support | ASUS Global
Thanks!

[swarajrajpure]

AnthonyLee_ASUS

Hi @swarajrajpure , did you see the FAQ from this link? https://www.asus.com/support/FAQ/1015064/

If problem still occurred after you, we would suggest you to backup your data and send notebook for repair :

https://www.asus.com/support/service-center-location

Thanks!

View post

Hello,
It seems there was some malware which was causing the abnormally high temperatures. Now CPU temperatures are between 45-55C while not charging. I wish to open the back panel of laptop and check for dust. Does that void the warranty?

[Blake_ASUS]

Hello swarajrajpure,
Yes, dismantling the device yourself will break the warranty.
Please kindly send your device to service center if needed.
Thank you.