Kamera blur

[bocha102]

Asus tolong masalah ini kenapa ya.. tiba-tiba saja kamera blur dan ga bosa fokus Ada yang alami masalah kayak saya tidak..??

[mustawi_24]

bocha102
Asus tolong masalah ini kenapa ya.. tiba-tiba saja kamera blur dan ga bosa fokus

Ada yang alami masalah kayak saya tidak..??
Kamera blur

sama.. ane setelah update .. kamera utama jadi blur kalau foto jauh.. ayo asus jangan buat kecewa pelanggan.
mohon tanggapannya dari pihak asus

[hamzahdainishi]

Sama, Asus zenfone 5 ZE620kl saya juga habis Update, kamernya jadi fixed fokus jarak dekat. Jarak jauh gak bisa.

[Christine_ASUS]

Hi friends
Thank you all for your asking. I have try my ZE620KL yet didn't encounter the same issue. Please try some stay at home tip below
1. Your current firmware version
Setting >System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
2. Does it appear on the stock camera only or other camera app like Instagram as well?
We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install camera apps and check again.
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
4. SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test
If any of the SMMI test fail,please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
5. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If you have any further queries, please do not hesitate to contact me.

[ari_mavib]

Sudah ada yang mencoba factory reset? Hasilnya gimana?

[hen_hendyliu]

Sama...punya saya jg blur...ini masalah asus dr lama,saya pake zen 3 jg masalahnya sama.habis update kamera blur...ini pake sampe rusak aja,setelah itu bye2 asus...after sales mu jelek sungguh jelek