Video recording failed.

[Ayham]

I have bought Asus ROG Phone 2. A few days ago but the video recording doesn't work on both main camera and wide angle, front and back camera.
The phone came new in a sealed box.
It says global version when I bought it, but on the back of the phone, it says Tencent Games.
Here's the software information.
Can you help please?
Thanks

[CH_ASUS]

This latest issue is fixed with the new FOTA released!

Admin

【Version】

17.0240.2004.9

【Model Name】

ROG Phone II_ZS660KL

【Release Date】

2020/06/11

Since the server pushes update notice to different serial numbers by batches, it may take some days for you to receive the FOTA notice. Thanks for your patience. You may tap “System updates” in [Settings] >[System] to check if there is new firmware available. Or, you can also try to manually update firmware by referring to the following link.

How to update firmware on my phone?

【Release Note】

1. Fixed issue where Video Recording failed when connected to BT 
2. Fixed ASUS launcher crash issue
3. Added "Neplayer" APP for JP
4. Enabled VoLTE and VoWiFi on Tele2 (Sweden)
5. Enabled VoLTE and VoWiFi on Bouygues Telecom (France)
6. Fixed "NFC service isn't responding" issue if user quickly clicked the NFC icon in Quick Settings.
7. Fixed issue where duplicated game covers appear in the game list in Armoury Crate
8. Fixed issue where trimmed videos sometimes won't be saved in the Gallery Application
9. Fixed device hang issue when playing "V4:跨界戰"
10. Improved Camera stability

[200605] ROG Phone II_ZS660KL_WW_17.0240.2004.9

Thread closed.