ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[jean_marcelmont]

I'm having the same problem with Zenfone 5 ZE620KL, Android 9. After some minutes playing (not heavy games) the game closes, the launcher freezes and the system auto restart.

[killyourself333]

My phone usually shuts off after 12 hours and it's very irritating. It shuts off even if i plug it in for charge using the original charger which i got in the box. Did anyone find a solution to fix this problem?

[vishalpoorvi]

80% to 73% just because of auto restart and asus doesn't care about anything

[Jericlee]

Hi my ROG2 phone screen froze; the switch off button is unresponsive and I am unable to do anything to reset the phone. Is there anyone who can help me on this issue?

[spotifypuri007]

Anders_ASUS

@koi & @mayankbajpai90 I need your help to troubleshoot this issue. I've sent you both a private message (envelope in top right corner) containing a log tool and instructions on how to proceed. Thank you!

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Could you please send this to me too? My phone crashes even while charging