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Installing Phone software using Laptop

gkarun
Star II
Please tell us some basic information before asking for help:
Model Name: ASUS_X01BDA
Firmware Version:PKQ1.WW_Phone-16.2017.1905.065-20190507
Rooted or not: No
Frequency of Occurrence: Consistent
APP Name & APP Version (If your issue relates to the app): Android 9
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I am using Max Pro M2 phone. I have visited authorized service center for a repair and they need to reinstall Phone software (Android 9). Post the service, all the FOTA updates to my phone fails with error like "update failed and reverted back to earlier version". I have also followed following manual installation steps suggested by Asus support including factory reset.
Download the update from Asus website and place it in phone root folder.
Restart the phone to get the update popup.
When I proceed with update, it fails again with same error.
Error is very generic says, update failed and reverted back to earlier version.
Since the service center is far from my residence, I am looking at doing a fresh installation on my own. Could you please suggest authorized tools to be installed on my laptop to perform this installation on my own? My phone is out of warranty and I am happy to try this on my own risk.
28 REPLIES 28

gkarun
Star II
Akasha

https://zentalk.asus.com/en/discussion/29061/installing-phone-software-using-laptop

Are you certain that the update package is not broken or interrupted in someway while downloading?


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Yes I am. My first download was not complete, so I downloaded again to be sure the file is intact. After downloading I was able to view files within the zip without unzipping.

gkarun
Star II
Rameez221

https://zentalk.asus.com/en/discussion/comment/84653#Comment_84653

Update your version in order wise

065>067>082


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I already have 065. Do you mean I should update the same version again?

Yachendra
Rising Star II
gkarun

https://zentalk.asus.com/en/discussion/comment/88076#Comment_88076

I already have 065. Do you mean I should update the same version again?


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No, you can proceed with 067.

Yachendra
Rising Star II
gkarun

https://zentalk.asus.com/en/discussion/comment/88075#Comment_88075

Yes I am. My first download was not complete, so I downloaded again to be sure the file is intact. After downloading I was able to view files within the zip without unzipping.


View post
Please confirm which version did you tried to install manually.

gkarun
Star II
Yachendra

https://zentalk.asus.com/en/discussion/comment/88123#Comment_88123

Please confirm which version did you tried to install manually.


View post
I tried 067 as per the order of installation suggested in this thread.