DISPLAY BROKEN

[vicky_cool179]

Dear Team,
My mobile was on charge, Minutes later I take it out from the charger and tried to unlock the screen, it lights up for a second and then it goes black. Try to unlock again and it’s all black. Try to turn it off and I can feel vibration feedback. Upon closer inspection I discover cracks beneath the glass, the display cracked from the inside !
As i was using my phone regularly with no drops/ hits and i was also using a silicon cover too.
There is NO visible physical damage or impact point outside of the phone and both the glass protector and the actual outer glass of the phone had no cracks. I was extremely disappointed to see a crack on my new/ expensive smartphone.
Then i had contacted asus service representative for the same, they replied me due to ongoing lockdown in your city, service centers are not operating. Then on 1st June I contacted REGENERSIS which is a service center for asus products, so they asked me for the invoice copy and also the rog pictures of every side. After some time they called me and replied with the silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket and it will be covered under physical damage and you have to bear the cost and they denied to do under warranty.
I am EXTREMELY SHOCKED that the screen cracked from the inside and that I am being HELD LIABLE FOR AN ADDITIONAL ISSUE I DID NOT CAUSE.
From the many cases just like mine, it has become clear that ASUS has a defect in the ROG 2 screens same as ROG 1 screen.
Now asus, please help at this point and tell me what to do.
@Anders_ASUS @CH_ASUS
attached pics fyr.

[akhilj66]

akhilj66

https://zentalk.asus.com/en/discussion/comment/87813#Comment_87813

Agreed agreed agreed.

Can't agree more.

I watch a lot of movies on my mobile and I mostly turn off the light and dim the display but at low brightness grey turns reddish which is really annoying. Talking about color accuracy, in my opinion due to this issue Rog2 drastically fails in this aspect due to the red tint issue.

I cannot afford another flagship within so short period of time and even if rog3 fixes this issue it won't matter to me. Honestly, I am loyal customer to Samsung but due to the gaming features and all the other features I left Samsung but now I feel that I should have stuck with Samsung. ROG 3 or ROG 4, Asus is not having my loyalty.

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And the black crush watching films are a nightmare.

[#3]

akhilj66

https://zentalk.asus.com/en/discussion/comment/87813#Comment_87813

Agreed agreed agreed.

Can't agree more.

I watch a lot of movies on my mobile and I mostly turn off the light and dim the display but at low brightness grey turns reddish which is really annoying. Talking about color accuracy, in my opinion due to this issue Rog2 drastically fails in this aspect due to the red tint issue.

I cannot afford another flagship within so short period of time and even if rog3 fixes this issue it won't matter to me. Honestly, I am loyal customer to Samsung but due to the gaming features and all the other features I left Samsung but now I feel that I should have stuck with Samsung. ROG 3 or ROG 4, Asus is not having my loyalty.

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I bought my phone in octorber 23 2019 and i dont have any red tint issue. Even compared it with the one rog phone 2 with red tint issue and the difference was observable. I am happy i dont havr the red tint. Its probably a hardware issue.

[Aryan202]

It's an issue with all OLEDs as far as I have observed
Especially the high refresh rate ones (120hz in particular)


(Something i saw on reddit)

This phone costs 1000$ (samsung made panel by the way)
And was touted to have one of the best displays in the industry but alas it's riddled with issues I've seen complaints about bad tint,black crush,touch scrolling issues,burn in,mistouch issues with those curved edges etc to name a few on their telegram grp/reddit/twitter
And this is just oneplus you'll find similiar complaints about Samsung's s20 ultra,pixel 4 etc
Iphones are no exception 🤞
iPhone 11 customers noticing random green display bug, unclear how to fix - 9to5Mac

[rjay]

SAME EXACT THING HAPPENED TO ME, PLEASE READ MY POST. THEIR RMA CENTER SAID IT WAS OUT OF WARRANTY AND WAS A CUSTOMER INDUCED DAMAGE. WHAT FKIN BULLSHIT!!! I SIMPLY DISPUTED THIS WITH MY BANK, AND THEY WILL HANDLE IT. I DON'T KNOW IF I WILL EVER PURCHASE A PRODUCT FROM THIS SHIT COMPANY AGAIN.

[#6]

rjay

SAME EXACT THING HAPPENED TO ME, PLEASE READ MY POST. THEIR RMA CENTER SAID IT WAS OUT OF WARRANTY AND WAS A CUSTOMER INDUCED DAMAGE. WHAT FKIN BULLSHIT!!! I SIMPLY DISPUTED THIS WITH MY BANK, AND THEY WILL HANDLE IT. I DON'T KNOW IF I WILL EVER PURCHASE A PRODUCT FROM THIS SHIT COMPANY AGAIN.

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Physical damage such as screen broken issue is not covered in warranty. I bought it on october 23 2019 in second sale and my phone is still intact except the scratches that were put on my phone after a normal usage. Its a pretty fragile phone and i suggest to use protection such as screen protector and back case (not the one included or lightning armor case). Lightning armor case is a useless accessory because it only protects our phone but breaks on one impact because its cheap plastic. Use a tpu leather or a case from amazon which are cheap. Asus is really making shitty case for phone which breaks itself on one impact to protect the phone and also costs 60£