I think so Asus is doing it indirectly and on purpose - they are slowly bricking each and every phone so that they do not have to give Android 10 upgrade because their developers cannot build a stable update.
So after bricking each and every phone there would be no phones in the future and thus no Android 10 update for these phone
I have also submitted my handset and i have also got the mail regarding the replacement. I just have to show the service centre guys the approval mail.
Your phone was under warranty?
I'm glad to inform that Asus HQ has approved a swap handset against my stuck on ASUS logo handset after almost 2 months of tweet and retweets.
Thanks to Asus India
This is the mail I recieved last night. Thank you ASUS.
I also received similar email but there was nothing mentioned like "IW with warranty extension policy" as mentioned in your e-mail.
Anyway, my defective handset is submitted and waiting for swap unit.
Hey my phone is also stuck on logo how did you reach them how cam i also swap my mobile
You can tweet to Asus India official tweeter handle and write an email to their mail [email protected], that's what we have done.
I am also facing the same problem (stuck at the asus logo) from yesterday. what should I do now? Hoq will I contact with the asus team?
Tweet on Twitter by using @asusindia frequently.
They will surely look into this problem
@chouhan @ssaha255 are your phones under warranty?
My phone was out of warranty and Asus logo stuck due to OS error, reported in service center job sheet after that my phone recalled by Asus for arranging swap handset against defective handset.
Your device under warranty or out of warranty? Please let users know. Thank you!!
So why suddenly the company is raising the issue of warranty although the whole fault is theirs?
That is very bad.
No, my phone was not under warranty
No my phone also not under warranty. Well this hang on ASUS logo is due to ASUS firmware glitch...so you don't have to be under warranty or not...just let them know what and how this happened..they will contact you
stuck logo after update. zenfone max pro m2Never gonna buy any Asus product.
They are saying on twitter that as some users don't have their devices under warranty so they will not provide any replacement!