After yesterdays update it was ok but now all of a sudden after restart touch not responding

581lrm581lrm Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:x00TD
  2. Firmware Version:
  3. Rooted or not:No
  4. Frequency of Occurrence: On restart
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Try performing hard reset from the Recovery Menu after taking full backup of your internal storage. You can copy your internal storage personal data by connecting your phone into a pc or laptop if available (since your touch is not working).

    To perform Hard reset, turn off your phone. Then press the volume down apnd power button together. Once the phone vibrates, release those buttons. Now you will see the Recovery Menu options. Use your volume down button to scroll over "Wipe Data" option and press the power button once. It will ask for your confirmation. Go over "Yes" using the volume down button and press the power button once to start the Resetting process. Once done, simply press the power button once and your phone will restart to intitial setup pages.

This discussion has been closed.