Software bug after connecting earphones

edited September 2020 in ZenFone 5 Series

After I plug in my earphones, the phone volume shoots up to full. Even when I decrease the volume manually, it still shoots up either instantaneoulsy or over a period of time. Also, the music is continuously paused and resumed automatically. Google assistant keeps on turning on automatically just randomly...


  • All these problems vanish when I unplug the earsets

  • Hi there, we'd request you to check the earphones, kindly use them with other device and check if working fine. You make try below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

  • Ok thanks! Will do!

  • Happening same with me.

  • Tried all possible recommendations.

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