Y_ASUS
Hi ms.actualisers,
Does the auto start behavior appear when using the phone or in sleep mode?
If when using the phone, what apps/app versions were you using when it appeared?
If in sleep mode, about how long was the phone in sleep mode? Did it appear after using any app?
When did it start to happen? Ever since you purchased the phone or after any update?
How often does it appear?
Did any error message appear before it restarted?
Did any part of the phone heat up?
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Dear Y_ASUS,
1. The auto start behavior happens when the phone is in use.
2. It happens majorly when I try to open apps which do not open on my phone like My Vodafone, Zoom, Diksha etc. But not exclusively. It even happened using Google News today. Even most of the routine usage apps like Whatsapp cause the phone to slow down and lag considerably.
3. As described above, it happened while using apps.
4. It started to happen all by itself sometime in February 2020 whereas I bought my phone in October 2019. May be some app update was the cause but I would not be able to pin point because the apps in phone are on auto update setting.
5. Quite frequently. The phone gets very slow. Does not respond at all. I cannot even disconnect phone calls or wake up the screen at times. Say 7-8 times out of 10 times I use the phone.
6. No error message has appeared ever.
7. No the phone does not heat up at all.
8. Please tell me if it is possible for me to go back to Android Pie using Image Version WW-16.2017.1912.60 published on the Asus site on 24.04.20 or Android Oreo 8.1 from my build number QKQ1.WW_Phone-17.2017.2004.424-20200414. The serial number of my phone is J7AAGF04T941WWG.
